Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mariely Caballero

Mariely Caballero

Kennewick,WA

Summary

Motivated professional offering , Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines, Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Versatile accounting professional with [5] years of experience and proficiencies in account management and reporting. Well-versed in updating and standardizing controls and streamlining procedures to increase productivity and reduce errors in accounting files. Offers advanced abilities with QuickBooks Pro and Microsoft Office.I also possess 7 years of experience in customer service Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 7 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Overview

14
14
years of professional experience

Work History

Accounting Assistant

Keller Williams
Nicaragua, Managua
09.2023 - 01.2024
  • Coded invoices and other records to maintain organized and accurate records.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.

Accounting Assistant

Ram International
Nicaragua., Managua
02.2021 - 09.2023
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Calculated income and social security tax deductions.
  • Coded invoices and other records to maintain organized and accurate records.
  • orders withMatched invoices and recorded required information.
  • Researched discrepancies between invoices, purchase orders, packing slips.

Customer Care Representative

Claro
Nicaragua, Managua
11.2012 - 03.2019
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Increased customer satisfaction ratings [100]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Customer Care Representative

Bac Credomatic
Nicaragua, managua
06.2010 - 02.2011
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

BACHELOR'S DEGREE IN ACCOUNTINGDEGREE - Accounting

Universidad Centroamericana. UCA
Nicaragua.
01-2010

Skills

  • Regulatory Compliance
  • Invoicing and Billing
  • Invoice Verification
  • Customer Service
  • Attention to Detail
  • Invoice Processing
  • Collections and Invoice Processing
  • Quickbooks
  • Administrative Support
  • Promotional Support
  • Direct Sales
  • Quality Control
  • Calm and Professional Under Pressure
  • Merchandise Orders and Exchanges
  • Computer Skills
  • Sales and Upselling
  • Customer Relations
  • Microsoft Office
  • Problem Resolution
  • Conflict Mediation

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Accounting Assistant

Keller Williams
09.2023 - 01.2024

Accounting Assistant

Ram International
02.2021 - 09.2023

Customer Care Representative

Claro
11.2012 - 03.2019

Customer Care Representative

Bac Credomatic
06.2010 - 02.2011

BACHELOR'S DEGREE IN ACCOUNTINGDEGREE - Accounting

Universidad Centroamericana. UCA
Mariely Caballero