Mariely Hernandez
BRONX,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dedicated [Job Title] proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders. Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service. Motivated and enthusiastic [Job Title] with [Number] years of foodservice experience in diverse and bustling retail settings. Personable professional with outstanding culinary, customer service and problem-solving skills. Driven to generate appreciative and loyal customers and continually boost restaurant sales volume. Friendly Fast Food Worker offering [Number] years of experience in food service roles. Skilled in performing safe food handling processes, customer service and sales transactions in fast-paced environments. Focused on greeting all customers positively.
Overview
3
3
years of professional experience
Work History
Mcdonald's
Cajera, Cocina, Servicio Al Cliente
The Bronx, NY
09.2019 - Current
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Cleaned counter surfaces, dining areas, and food preparation areas [Timeframe] for maximum health, safety, and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Macy
Servicio Al Cliente
The Bronx, NY
11.2021 - 12.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
Education
Segundo Ano De La Carrera - Justicia Criminal
Hostos Community College of The City University of New York
The Bronx, NY05.2023
High School Diploma -
Kingsbridge International High School
Bronx, NY06.2019
Skills
- Kitchen Safety Standards
- Portion Control
- Brand Loyalty
- Food Packaging and Labeling
- Cash Drawer Operations
- Dependable and Cooperative
- Food and Beverage Service
- Daily Food Preparation
- Flexible and Adaptable
- Excellent Communication
- Training and Development
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Additional Information
Responsable, trabajadora, puntual, enfocada en el aprendizaje, paciente, le gusta ayudar a los necesitados y disfruta de todo.
Bueno en matemáticas Bueno en química Adaptabilidad Servicio al cliente Apoyo dedicado Empatía Escucha reflexiva Motivación y fomento Autodeterminación Colaboración
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Macy
Servicio Al Cliente
11.2021 - 12.2021
Mcdonald's
Cajera, Cocina, Servicio Al Cliente
09.2019 - Current
Segundo Ano De La Carrera - Justicia Criminal
Hostos Community College of The City University of New York
High School Diploma -
Kingsbridge International High School
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