Mariely Olivares
619 Claraday St #4,CA
Summary
Dynamic Front Office Supervisor at Pacific Clinics with proven expertise in staff management and billing statement oversight. Successfully improved office operations through automation, enhancing efficiency and client satisfaction. Adept at multitasking and complaint handling, fostering a collaborative environment while training and developing high-performing teams.
Humble Front Office Supervisor with 6 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Pacific Clinics
01.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Dispersed petty cash to employees and collected and managed receipts.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Provided clients with recommendations to community resources.
- Educated clients and families about mental health issues, treatments and resources.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Filed and updated patient information and medical records.
- Updated patient financial information to guarantee accuracy.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Generated monthly billing and posting reports for management review.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Provided family members with general mental health education and tips for patient care.
- Communicated with physicians to provide updates on patient care.
BDC Sales Manager
Toyota of Glendora
09.2018 - 12.2022
- Delivered high-impact sales presentations to executives, highlighting value of technical products ranging in complexity.
- Coordinated new account development in mature markets while overseeing delivery of premium service levels to existing clientele.
- Launched new product lines, boosting brand awareness, and revenues within competitive markets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
North View High School
Covina, CA05-2008
Skills
- Guest check-in and check-out
- Reservations assistance
- Staff management
- Multitasking proficiency
- Oral and writing communication
- Complaint handling
- Shift scheduling
- Data entry
- Front desk operations
- Staff supervision
- Patient screening
- HIPAA requirements
- Billing statement management
- Spreadsheet management
- Financial recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Pacific Clinics
01.2022 - Current
BDC Sales Manager
Toyota of Glendora
09.2018 - 12.2022
High School Diploma -
North View High School
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