Marielys Torres
Buffalo,NY
Summary
I am a Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. In addition, Polite and proficient in answering, recording and logging all customer calls. Offering 5 years of experience in customer service . Calm and patient individual with in-depth knowledge of desktops. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Security Officer
Vista Security Services
09.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Security Officer
Allied Universal Security Services
01.2022 - 06.2023
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
Customer Service Cashier
Tops Friendly Markets
09.2021 - 01.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
McDonald's
06.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Assisted counter staff in packing ready orders and distributing to customers.
Crew Member
Chuck E Cheese
09.2019 - 04.2020
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Worked with children to develop good cognitive, physical and language skills.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Education
High School Diploma -
Emerson School of Hospitality
Buffalo, NY06.2021
Skills
- Fluent in Spanish & English
- Crime Prevention
- CCTV Surveillance
- Food Safety Knowledge
- Motivational Attitude
- Cash Handling
- Proficient in computer desk software
- Data Entry
- Problem-Solving
- Google Drive
- Multitasking
- Customer Service
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Security Officer
Vista Security Services
09.2023 - Current
Security Officer
Allied Universal Security Services
01.2022 - 06.2023
Customer Service Cashier
Tops Friendly Markets
09.2021 - 01.2022
Cashier
McDonald's
06.2020 - 07.2021
Crew Member
Chuck E Cheese
09.2019 - 04.2020
High School Diploma -
Emerson School of Hospitality
Similar Profiles
Kerryann LewisKerryann Lewis
Security officer at Vista security servicesSecurity officer at Vista security services
Craig AndersonCraig Anderson
Security Officer at Vista Security ServicesSecurity Officer at Vista Security Services
Sandy LubinSandy Lubin
Security Officer at Vista Security ServicesSecurity Officer at Vista Security Services