Hi, I’m
Marielys Veras
MIAMI LAKES,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
years of professional experience
1
Language
Work History
Pandora JewelryPembroke Pines, FL
Retail Sales Supervisor
08.2017 - 02.2022
Job overview
- Greeted customers and provided exceptional customer service.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Created weekly work schedules for all employees according to labor laws and company guidelines.
- Ordered and maintain supply inventory for office.
- Collaborated with management team to create promotional campaigns that increased overall sales volume.
- Managed daily operations such as opening and closing store, balancing registers at end of day.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
United Automobile Insurance CompanyMiami Gardens, FL
Data Entry Clerk
01.2010 - 10.2017
Job overview
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Assist Manager with reports and records.
- Operated various office equipment such as scanners and printers when required.
- Internal auditor for UAIC postal center.
Sawgrass Family Medical CenterHialeah, FL
Front Desk Receptionist
08.2014 - 06.2015
Job overview
- Greeted customers warmly and made them feel welcome.
- Maintained and organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Concorde Career CollegeMiramar
Diploma from Medical Office Management
01-2015
Miami Dade CollegeMiami, FL
Certificate from English-as A Second-Language Education
12-2013
University UASDDominican Republic
Bachelor of Arts from Business Administration
05-2008
Skills
- Organization and Time Management
- Capability in managing assigned project and achieving deadlines accordingly
- Self-driven personality with proven ability to prioritize and complete multiple tasks
- Ability to build Customer Relationships and communicate effectively
- Knowledge of telephone etiquette
- Proficient in MS Office
- Problem solving skills, allowing the company to meet with the excellent final product result
- Able to present information affectively, communication and creatively with people at all levels
Accomplishments
- Receive awards an outstanding sales performance.
- Recognition outstanding Leadership and Great Customer Service.
Languages
Spanish
Native/ Bilingual
Timeline
Retail Sales Supervisor
Pandora Jewelry
08.2017 - 02.2022
Front Desk Receptionist
Sawgrass Family Medical Center
08.2014 - 06.2015
Data Entry Clerk
United Automobile Insurance Company
01.2010 - 10.2017
Concorde Career College
Diploma from Medical Office Management
Miami Dade College
Certificate from English-as A Second-Language Education
University UASD
Bachelor of Arts from Business Administration