Marie M. Armstrong

• Demonstrate leadership and mentoring qualities - provide site technical leadership, lead various installation activities, assist with the training of the new technicians

• Work with and support Sales and Sales Engineering teams

• Provide backup for local DCIM

• Values continuous learning and self-improvement

• Demonstrate problem-solving abilities for complex problems

• Able to identify and resolve issues effectively

• Able to make decisions and work under minimum supervision

• Strong written and verbal communication skills; ability to communicate effectively and in a professional manner

• Able to handle multiple tasks, manage priorities, and remain professional at all times

• Demonstrate a high degree of accuracy and attention to detail

• Experience with a ticketing system (Service Now)

• Available to work all shifts

• Able to work around high voltage or mechanical equipment

and take readings

• Provides quality internal and external customer service based on the Company values.

• Assemble/build hardware to meet client/service order specifications

• Test in-stock hardware to determine functional status

• Run diagnostic suites on Dell, Sun, and HP servers

• Build servers using Approved OS images

• Basic knowledge of IP addressing and subnets, routing protocols, firewalls, and load balancing.

• Assist in the installation, racking, and cabling of equipment

• Run, terminate, and test cables

• Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.

• Monitor and manage critical infrastructure equipment

• Able to react to alarms and properly escalate all issues

• Understand quality assurance processes

• Understanding of TCP/IP principles

• Power user level experience with at least one Operating System

• Provide remote hands and eyes support for customer issues/concerns

• Specific knowledge of computer system hardware setup and troubleshooting skills.

• Create monthly group reports.

• Other duties as assigned

• Provides quality internal and external customer service based on the Company values.
• Assemble/build hardware to meet client/service order specifications.
• Hardware setup and troubleshooting skills.
• Run diagnostic suites on Dell, Sun, and HP servers.
• Assisting in the installation, racking, and cabling of equipment.
• Run, terminate, and test cables.
• Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
• Equipment monitoring.
• General understanding of TCP/IP principles.
• Provide remote hands and eyes support for customer issues/concerns.
• Ability to inspect and troubleshoot issues in and around electrical, mechanical, and life safety equipment.
• Ability to react to alarms and escalate all issues.
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
• Be available to work shifts as needed and asked.

• Observe and maintain security of premises.
• Monitor access control and surveillance systems.
• Adhere to security post orders.
• Write reports of daily activities and irregularities.
• Patrol property while following standard operating procedures.
• Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Obtain basic Data Center training, assisting TierPoint Employees.