Mariem Farag
Business Analyst
Nashville,TN
Summary
Passionate and experienced professional dedicated to improving healthcare outcomes through innovative solutions. I excel in analyzing business needs to exceed client expectations. My collaborative nature and dedication to personal and professional growth make me an ideal fit for a values-driven organization, where teamwork and development are prioritized.
Overview
10
10
years of professional experience
Work History
Senior Lead Reports Analyst
Shearwater Health
12.2023 - Current
- Provided crucial support to clients, management, and executives by collecting, analyzing, and sharing key data insights
- Strategic development of data visualization, analytics design, and reporting
International Recruitment Manager
Shearwater Health
08.2022 - 12.2023
- Conducted 1,000+ global nurse interviews
- Leveraged SQL for business analysis
Client Services Specialist
Shearwater Health
02.2021 - 08.2022
- Traveled to facilitate the seamless transition and onboarding of international nurses arriving in the United States
- Contract Manager for 100+ nurses
Associate Banker
JP Morgan Chase & Company
09.2019 - 02.2021
- Managed over 25 key customer accounts
- Improved customer self-service utilization
- Conducted financial transactions accurately and efficiently, ensuring compliance with banking regulations and policies
Global Payments Specialist
Immedis
08.2018 - 05.2019
- Resolved 98% of international payroll concerns, improved customer satisfaction
- Effectively implemented a new payroll software system
- Facilitated seamless payroll services across international teams
Teller
SunTrust Bank
09.2015 - 05.2017
- Surpassed my quarterly sales targets approximately 90% of the time, all while ensuring precise transaction management
- Efficiently handled large commercial depository bags and coin orders
Customer Service Representative Lead
Harbor Freight Tools
10.2013 - 04.2015
- Managed inventory and coached team members to improve customer service techniques
- Top performer in sales of products
Education
MBA -
Middle Tennessee State University
08.2022
Bachelor of Science - Accounting
Middle Tennessee State University
05.2018
Skills
- Collaboration
- Data analysis
- SQL
- Problem Solving
- Communication
- Time Management
- Project Management
- Healthcare Expertise
- Software Implementation
- Documentation
Accomplishments
- Excel 2019 Essential Training Certification (March 2021)
- Dale Carnegie Training Certification (August 2016)
- Notary Public in TN valid until November 2025
- Achieved three awards for exceptional customer service at Chase Bank.
- Selected and appointed as a cultural champion.
Affiliations
- Disaster Action Team Specialist, American Red Cross, 09/2023 - Current
- English Tutor, Nashville International Center for Empowerment (NICE), 08/2023 - Current
- Construction, Habitat for Humanity, 11/2015 - Current
- Children's Activities Program, Nashville Rescue Mission, 01/2015 - 01/2020
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Senior Lead Reports Analyst
Shearwater Health
12.2023 - Current
International Recruitment Manager
Shearwater Health
08.2022 - 12.2023
Client Services Specialist
Shearwater Health
02.2021 - 08.2022
Associate Banker
JP Morgan Chase & Company
09.2019 - 02.2021
Global Payments Specialist
Immedis
08.2018 - 05.2019
Teller
SunTrust Bank
09.2015 - 05.2017
Customer Service Representative Lead
Harbor Freight Tools
10.2013 - 04.2015
MBA -
Middle Tennessee State University
Bachelor of Science - Accounting
Middle Tennessee State University
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