Mariem Filali

• Manage class enrollments by assisting students with registration and adding them to the correct classes.

• Take class attendance and maintain accurate records in the college’s database.

• Serve as the main point of contact for student questions related to programs, schedules, and college policies.

• Maintain office inventory and manage office supply orders to ensure smooth daily operations.

• Track professional development and training hours for staff through accurate data entry.

• Manage the Dean’s calendar, including scheduling meetings, coordinating appointments, and preparing materials.

• Organize and schedule office events and staff meetings, including logistics, communication, and follow-up.

• Operate computer equipment and word processing software to produce documents such as exams, handouts, reports, and correspondence.

• Maintain and update college and student records, including transcripts, registration forms, and course data.

• Answer and direct phone calls, take messages, and distribute mail.

• Fulfilled a variety of front desk duties that included warmly welcoming visitors, promptly addressing incoming calls, efficiently transferring calls to the appropriate departments, and accurately recording messages
• Managed all incoming and outgoing mail, facilitated fax transmissions, and copied documents
• Maintained a well-stocked inventory of office supplies
• Participated in the orientation process for new hires

• Assisted endodontist during procedures
• Prepared patients for treatment
• Performed x-rays and CT scans
• Meticulously maintained the cleanliness and sterilization of operating rooms
• Answered incoming calls and documented patient reports
• Maintained patient records and ensured cleanliness of the office
• Ensured office was fully stocked with all necessary supplies to support seamless operations

• During the COVID-19 pandemic, I began my career at Mariano’s, making my introduction into the workforce upon relocating to the United States
• My responsibilities encompassed creating an outstanding customer experience through exceptional service, managing incoming phone calls, and processing orders
• Maintained a safe and clean environment
• Managed bakery inventory

• Oversaw day-to-day operations for a UK-owned call center
• Managed staff and ensured customer satisfaction in a fast-paced environment
• Maintained productivity and quality standards
• Coordinated with UK headquarters to streamline processes, set performance goals, and implement improvements to drive sales and service efficiency