MARIEM HANNA
Staten Island,NY
Summary
Dynamic and dedicated professional with a comprehensive background at Oakwood Dental Arts and The Exchange Dental Group, adept in patient counseling and critical thinking. Excelled in a fast-paced environment, demonstrating exceptional teamwork and attention to detail. Proven track record of enhancing patient care and streamlining procedural preparations. Hardworking, highly motivated professional eager to lend combined knowledge and skills to improve business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
Work History
Dental Assistant
The Exchange Dental Group
11.2021 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Office Floater
The Exchange Dental Group
11.2021 - Current
- Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration.
- Increased overall team efficiency through effective management of office supplies inventory and ordering.
- Enhanced office efficiency by handling incoming phone calls and directing them to the appropriate personnel.
- Performed administrative support tasks such as data entry and report generation to aid in decision-making processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Call Center/ Receptionist
The Exchange Dental Group
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided timely feedback to management regarding caller trends, common issues, and potential areas for improvement.
- Handled escalated calls calmly and professionally, defusing situations that required additional attention from supervisors or managers effectively.
- Developed strong professional relationships with clients, fostering trust and loyalty through excellent service.
- Oversaw scheduling tasks such as confirming appointments or follow-ups for technicians on field visits.
- Managed high call volume efficiently, prioritizing client needs and reducing wait times.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Office Floater
Oakwood Dental Arts
05.2021 - 10.2021
- Performed nightly office maintenance duties including sweeping and mopping floors, emptying garbage bins, refilling bur blocks, sterilizing instruments, preparing rooms for procedures, taking x-rays, stocking supplies, and updating medical charts. Ensured adherence to closing procedures by turning off lights and preparing rooms for the following day.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Hygiene Assistant
Oakwood Dental Arts
05.2021 - 10.2021
- Performing X-rays and intraoral photography
- Setting up and maintaining procedure rooms
- Escorting patients to treatment areas
- Sterilizing instruments to ensure compliance with hygiene standards
- Collaborating with doctors to chart treatment plans during examinations
- Assisting with sealant procedures, specifically in suctioning duties
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Complied with OSHA and corporate safety policies and standards.
- Adhered to confidentiality laws established by New York and federal government regarding HIPAA.
Dental Assistant
Oakwood Dental Arts
05.2021 - 10.2021
- Set up for procedures such as; Fillings, extractions, bone grafts, crown preps, try-ins, inserts, root-canals, bondings, dentures- first step to last
- Writing up cases to send out to the lab for certain procedures, taking CT scans and Pan X-rays.
Education
Bachelor of Science - Dentistry (Pre-Dentistry)
Baruch College of The City University of New York
New York, NY05.2025
Dental Hygiene/AAS - Dental Hygiene
New York City College Of Technology
08.2021
High School Diploma -
Tottenville High School
06.2021
Skills
- Computer Skills: Proficient in Microsoft Office (Word, Excel)
- Communication Skills
- Creativity
- Teamwork Skills
- Professionalism and Strong Work Ethic
- Positive Attitude
- Self-management
- Resilience
- Insurance Billing
- Patient Counseling
- Critical Thinking
- Attention to Detail
- Problem Solving
Timeline
Dental Assistant
The Exchange Dental Group
11.2021 - Current
Office Floater
The Exchange Dental Group
11.2021 - Current
Call Center/ Receptionist
The Exchange Dental Group
11.2021 - Current
Office Floater
Oakwood Dental Arts
05.2021 - 10.2021
Hygiene Assistant
Oakwood Dental Arts
05.2021 - 10.2021
Dental Assistant
Oakwood Dental Arts
05.2021 - 10.2021
Bachelor of Science - Dentistry (Pre-Dentistry)
Baruch College of The City University of New York
Dental Hygiene/AAS - Dental Hygiene
New York City College Of Technology
High School Diploma -
Tottenville High School
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