Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariem Lacuna

Honolulu

Summary

Professional with deep expertise in resident services, prepared to drive impactful results. Proven track record in enhancing resident satisfaction through exceptional communication, conflict resolution, and problem-solving skills. Strong focus on team collaboration and adaptability, ensuring seamless service delivery in dynamic environments. Recognized for reliability and ability to meet changing needs while maintaining high standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Resident Services Specialist

Island Palm Communities
04.2022 - Current
  • Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.
  • Increased lease renewal rates by proactively addressing potential issues and offering tailored solutions to residents'' needs.
  • Educated residents on community policies and procedures, minimizing misunderstandings and violations.
  • Collaborated with leasing agents to streamline the move-in process for new residents, reducing stress during transition periods.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported management staff in various administrative tasks such as drafting reports, preparing presentations, and managing correspondence with key stakeholders.
  • Trained new hires on office procedures, software applications, and company policies, fostering their success within the organization.

Founder

FashionGal Boutique Online Shop
05.2017 - Current
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Prepared annual budgets with controls to prevent overages.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Managed divisional marketing, advertising and new product development.

Resident Services Coordinator

Island Palm Communities
11.2022 - 04.2024
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
  • Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
  • Conducted thorough orientations for new residents to foster familiarity with the community's policies, services, and amenities.
  • Coordinated with local agencies to provide essential services for residents, such as loaner furniture, landscaping , waste management.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.

Customer Service Representative I

Central Pacific Bank
12.2020 - 04.2021
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Organized and removed online banking files no longer in use.
  • Executed wire transfers, stop payments and account transfers.

Food and Beverage Manager

Inn At Schofield Barracks
08.2019 - 06.2020
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Coordinated and organized all restaurant inventory.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Purchased food and cultivated strong vendor relationships.
  • Motivated staff to perform at peak efficiency and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Christian Dior Brand Ambassador

Neiman Marcus Group
04.2019 - 08.2019
  • Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
  • Educating customers, retailers, and distributors about our products.
  • Creating website and social media content in order to drive brand awareness and attract new customers.
  • Building rapport with customers and vendors.
  • Monitoring customer feedback and escalating complaints to the marketing department.
  • Tracking customer preferences, metrics, and media campaigns.
  • Representing the company at product launches, events, and trade shows.

Starbucks and Corner Shop Supervisor

Hilton
02.2018 - 12.2018
  • Assisted the store manager in running the day to day operations • Deployed partners so that they are in the right place at the right time to better help serve our customers
  • Helped to manage inventory and delivery so that we have the right product to serve to our customers.
  • Followed cash management procedures.
  • Assisted store manager in completing self QASA audits and
  • Managed employees time sheets and salary via Kronos and ADP
  • Developed new process for employee evaluation which resulted in marked performance improvements.

Red Kitchen and Bar Lead Server

Hyatt Regency
08.2017 - 02.2018
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.

Education

MBA - Business Administration And Management

California Business University
05.2018

Bachelor of Science - International Hospitality Management

De La Salle College of Saint Benilde
2016

Skills

  • Decision Making
  • Legal Compliance
  • Fair Housing Regulations
  • Facility Management
  • Property Management
  • Staff Communication
  • Resident Supervision
  • Staff Training
  • Rent collection
  • Conflict de-escalation

Certification

  • ServSafe Manager - National Restaurant Association

Timeline

Resident Services Coordinator

Island Palm Communities
11.2022 - 04.2024

Resident Services Specialist

Island Palm Communities
04.2022 - Current

Customer Service Representative I

Central Pacific Bank
12.2020 - 04.2021

Food and Beverage Manager

Inn At Schofield Barracks
08.2019 - 06.2020

Christian Dior Brand Ambassador

Neiman Marcus Group
04.2019 - 08.2019

Starbucks and Corner Shop Supervisor

Hilton
02.2018 - 12.2018

Red Kitchen and Bar Lead Server

Hyatt Regency
08.2017 - 02.2018

Founder

FashionGal Boutique Online Shop
05.2017 - Current

Bachelor of Science - International Hospitality Management

De La Salle College of Saint Benilde

MBA - Business Administration And Management

California Business University

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