Mariem Lacuna
Honolulu,HI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Founder
FashionGal Boutique Online Shop
05.2017 - Current
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Directed market expansions to propel business forward, meet changing customer needs.
- Identified business development challenges and customer concerns for proactive resolution.
- Prepared annual budgets with controls to prevent overages.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed divisional marketing, advertising and new product development.
Customer Service Representative I
Central Pacific Bank
12.2020 - 04.2021
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized and removed online banking files no longer in use.
- Executed wire transfers, stop payments and account transfers.
Food and Beverage Manager
Inn At Schofield Barracks
08.2019 - 06.2020
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Coordinated and organized all restaurant inventory.
- Helped general management develop prices based on inventory costs and portion sizes.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Christian Dior Brand Ambassador
Neiman Marcus Group
04.2019 - 08.2019
- Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
- Educating customers, retailers, and distributors about our products.
- Creating website and social media content in order to drive brand awareness and attract new customers.
- Building rapport with customers and vendors.
- Monitoring customer feedback and escalating complaints to the marketing department.
- Tracking customer preferences, metrics, and media campaigns.
- Representing the company at product launches, events, and trade shows.
Starbucks and Corner Shop Supervisor
Hilton
02.2018 - 12.2018
- Assisted the store manager in running the day to day operations • Deployed partners so that they are in the right place at the right time to better help serve our customers
- Helped to manage inventory and delivery so that we have the right product to serve to our customers.
- Followed cash management procedures.
- Assisted store manager in completing self QASA audits and
- Managed employees time sheets and salary via Kronos and ADP
- Developed new process for employee evaluation which resulted in marked performance improvements.
Red Kitchen and Bar Lead Server
Hyatt Regency
08.2017 - 02.2018
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Education
MBA - Business Administration And Management
California Business University
San Diego, CA05.2018
Bachelor of Science - International Hospitality Management
De La Salle College of Saint Benilde
Manila Philippines2016
Skills
- Decision Making
- Strategic planning
- Creativity
- Integrity and Transparency
- Cost controls
- International sales support
- Credit card processing
- Sales expertise
- Complaint resolution
- Entrepreneurial and Innovative
Certification
- ServSafe Manager - National Restaurant Association
Timeline
Customer Service Representative I
Central Pacific Bank
12.2020 - 04.2021
Food and Beverage Manager
Inn At Schofield Barracks
08.2019 - 06.2020
Christian Dior Brand Ambassador
Neiman Marcus Group
04.2019 - 08.2019
Starbucks and Corner Shop Supervisor
Hilton
02.2018 - 12.2018
Red Kitchen and Bar Lead Server
Hyatt Regency
08.2017 - 02.2018
Founder
FashionGal Boutique Online Shop
05.2017 - Current
MBA - Business Administration And Management
California Business University
Bachelor of Science - International Hospitality Management
De La Salle College of Saint Benilde