Marieme Ndiaye
Atlanta,Ga
Summary
Customer Service Representative bringing top-notch skills in oral and written communication in French, english and wolof, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Delta Airlines
09.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
Customer Service Associate
Amazon.com Services LLC
01.2018 - 11.2021
- Help Amazon customers and drivers in the US and Canada by phone, chat and email
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Certified Nurse Assistant
Duty Care LP
01.2016 - 01.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Clerk Assistant
Ortik Group
01.2013 - 01.2016
- Company Overview: Accounting
- Responsible for performing clerical and administrative duties in an office setting
- Sorting mail, filing, answering phones, greeting clients, scheduling meetings
- Restocking supplies, type, format, memoranda or edit routine memos, typing documents, copy material and filing records
- Checks and compares data for accuracy and completeness
- Gathers specified information and compiles routine reports
- Performs other related job duties as required
- Accounting
Supervisor for Support and Network Coordination and Client Relation
CANAL+ Horizon
03.2012 - 12.2012
- Company Overview: Telecommunication
- Supervise the call Center operations team
- Develop the team quality program and client relationship
- Telecommunication
Assistant for Support and Network Coordination
CANAL+ Horizon
05.2011 - 03.2012
- Company Overview: Telecommunication
- Organization and commercial exploitation of events
- Trainer for Head of service sectors and commercial counsellors
- Telecommunication
Marketing Counsellor
CANAL+ Horizon
02.2007 - 05.2011
- Company Overview: Telecommunication
- Led the retailing Network for the city Dakar
- Telecommunication
Sales Agent - Service Subscribers Call Center
CANAL+ Horizon
11.2005 - 01.2007
- Company Overview: Telecommunication
- Responsible for Service and product Promotion, Customer information and orientation, Subscriber network activation, collections, first level technical support and Technical support installation and assistance
- Telecommunication
Customer Service Relation
SONATEL
09.2005 - 11.2005
- Company Overview: Telecommunication
- Manage Customer helpdesk for technical problem and responsible for any customer follow up
- Telecommunication
Customer and Commercial Counsellor
PCCI
12.2004 - 07.2005
- Responsible for quality Unit Control for sales agreements, locking and information Cross Checking
- Inform and assist for customers telephone subscription
- Apply the commercial rules to allow a good customer care satisfaction
Education
Master I - Marketing and Trading
I.S.M
Dakar/Senegal01.2010
Bachelor Degree - Marketing and Management
I.S.M
Dakar/Senegal01.2008
Associate Degree - Tourism/BTS
IFPAA
Dakar/Senegal01.2006
Telemarketing Training -
OPTIMANCE
Dakar/Senegal01.2003
Office Network Computing Training -
SUP INFO
Dakar/Senegal01.2002
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Fluent in French and English
- Account updating
- Complaint resolution
- Prioritization
- Positive and professional
- Creative problem solving
- Flexibility and adaptability
Extraprofessional activities
- President of the English Club
- Vice President - History and Geography Club
- Sport, traveling, and Music
Timeline
Customer Service Representative
Delta Airlines
09.2021 - Current
Customer Service Associate
Amazon.com Services LLC
01.2018 - 11.2021
Certified Nurse Assistant
Duty Care LP
01.2016 - 01.2018
Clerk Assistant
Ortik Group
01.2013 - 01.2016
Supervisor for Support and Network Coordination and Client Relation
CANAL+ Horizon
03.2012 - 12.2012
Assistant for Support and Network Coordination
CANAL+ Horizon
05.2011 - 03.2012
Marketing Counsellor
CANAL+ Horizon
02.2007 - 05.2011
Sales Agent - Service Subscribers Call Center
CANAL+ Horizon
11.2005 - 01.2007
Customer Service Relation
SONATEL
09.2005 - 11.2005
Customer and Commercial Counsellor
PCCI
12.2004 - 07.2005
Master I - Marketing and Trading
I.S.M
Bachelor Degree - Marketing and Management
I.S.M
Associate Degree - Tourism/BTS
IFPAA
Telemarketing Training -
OPTIMANCE
Office Network Computing Training -
SUP INFO
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Wesley BlackmanWesley Blackman
International Purser /International Flight Attendant at Northwest Airlines / Delta AirlinesInternational Purser /International Flight Attendant at Northwest Airlines / Delta Airlines
Khadijah DanielKhadijah Daniel
Special Assignment Flight Attendant (SAFA) at Endeavor Airlines (Wholly Owned By Delta Airlines)Special Assignment Flight Attendant (SAFA) at Endeavor Airlines (Wholly Owned By Delta Airlines)