Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Languages
Professional Development
Affiliations
Languages
Timeline
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Marien Lugo-Gonzalez

Marien Lugo-Gonzalez

Urb. Pradera, Calle 17 AS-2,Toa Baja, PR

Summary

Quality Engineering professional with 16 years of experience in quality assurance and regulatory compliance within manufacturing. Expertise in reducing scrap, managing customer complaints, and leading cross-functional teams to ensure ISO 9001 and ISO 17025 compliance. Demonstrated ability to drive operational excellence and implement continuous improvement initiatives. Proven success in managing engineering projects and enhancing system efficiency through innovative solutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Staff Engineer – Quality Department

Hubbell Caribe Limited
Vega Baja, PR
03.2022 - Current
  • Achieved a 54% reduction in customer complaints from 2023 to 2024, maintaining an average response time of 14 days.
  • Led Kaizen events and strategic initiatives that resulted in a 39% reduction in scrap value in 2023, and 37.7% in 2024, validated by Finance.
  • Successfully supported ISO 9001 and ISO 17025 re-certifications, with no major non-conformances. Led CSA and UL audit preparations.
  • Acted as the site representative during external audits (UL, CSA, ISO, NSF), achieving successful re-certifications with zero major findings.
  • Led the calibration program and ensured compliance with ISO 17025 standards, maintaining 100% audit readiness.
  • Reduced internal NCARs by 87% in 2023 and 29% in 2024 through strategic corrective actions, capability studies, and team collaboration.
  • Completed a Six Sigma project, improving assembly efficiency by 43% and reducing scrap through mold and fixture redesign.
  • Conducted over 20 hours of technical training per auditor; led monthly 1:1s, and quarterly team meetings to drive engagement and development.
  • Provided quality support to the Wiegmann plant, resolving customer complaints, and implementing quality improvements.
  • Document Control & Procedure Updates: Revised and maintained controlled procedures to align with evolving regulatory and customer requirements.
  • Conducted cross-training for quality auditors, increasing team flexibility, and reducing downtime during absences.
  • Mentored junior engineers and auditors, fostering a culture of continuous improvement and professional growth.
  • Stepped in as acting manager during the manager's absences, ensuring continuity in quality operations and decision-making.

Senior Quality Engineer

Hubbell Caribe Limited
Vega Baja, PR
09.2009 - 03.2022
  • Implemented strategic corrective actions that resulted in significant scrap reduction across multiple product lines.
  • Investigated and resolved customer complaints, reducing complaint rates, and improving customer satisfaction.
  • Identified and implemented cost-saving initiatives, achieving substantial savings.
  • Supervised quality auditors providing guidance and support to achieve production goals while maintaining quality standards.

Education

Master of Business Administration - Project Management

University of Phoenix Puerto Rico
PR
06.2014

Bachelor’s Degree - Industrial Engineering

Polytechnic University of Puerto Rico
PR
05.2009

Skills

  • Minitab and SAP
  • Microsoft 365 and Power BI
  • Problem solving and decision making
  • Time management
  • Team collaboration
  • Quick learning
  • Creative thinking
  • Conflict resolution

Certification

  • Lean Six Sigma Green Belt (Certified by ASQ)
  • ISO 9001:2015 Internal Auditor Training
  • CSA UL498/CSA 22.2 No. 42-10 Training
  • ISO 17025:2017 Training
  • Certified Quality Engineer (CQE) Academia

Hobbies and Interests

  • Quality Project Management
  • Manufacturing
  • Root Cause Analysis
  • Statistics

Languages

  • Spanish, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Professional Development

  • Leader, WATCH (Women Advancing Their Careers at Hubbell) Puerto Rico Chapter
  • Mentee, MATCH Program – Mentored by Director of HES Quality
  • Member, Hubbell Shelton Toastmasters Club
  • Committee Member, Professional & Personal Development (PPD)

Affiliations

  • Watch Group Leader
    Women Advancing Their Careers At Hubbell
    Led the WATCH PR Chapter starting in November 2023,
    demonstrating strong leadership and commitment to
    professional development.
    Facilitated connections and knowledge-sharing opportunities
    between experienced professionals and emerging talent.
    Organized workshops and training sessions focused on
    enhancing leadership and technical skills for women in
    engineering.
    Passionate about team collaboration and continuous
    improvement within the engineering field

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Staff Engineer – Quality Department

Hubbell Caribe Limited
03.2022 - Current

Senior Quality Engineer

Hubbell Caribe Limited
09.2009 - 03.2022

Master of Business Administration - Project Management

University of Phoenix Puerto Rico

Bachelor’s Degree - Industrial Engineering

Polytechnic University of Puerto Rico

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