Marie Naven Hipolito
Azusa,CA
Summary
Skilled, creative, and detail-oriented pastry chef with over 10 years of experience in preparing innovative, high-quality desserts for a range of clients. Deep passion for entrepreneurship drives specialization in crafting unique high-end desserts and baked goods. Extensive experience in kitchen management and business operations. Goal is to combine culinary expertise and entrepreneurial mindset to create innovative products and lead a successful pastry business. Eager to collaborate and contribute fresh perspective to a company, aiming to achieve new levels of success together.
Overview
31
31
years of professional experience
Work History
Co - OWNER/Technical Head Chef
FLAVORHOUZZ FOOD PRODUCTS
07.2020 - Current
OWNER/Cake Artist/Baking & Cooking Facilitator
KID'S MUNCH OF CAKES AND CREAM PUFF HOUSE
04.2014 - Current
ASSISTANT PASTRY CHEF
NORWEGIAN CRUISE LINE (ENCORE & JOY)
03.2022 - 03.2023
- Responsible for delivering products of the highest quality in terms of freshness, taste, and consistency, with strict adherence to USPH/FDA guidelines
- Assistants are responsible for procuring ingredients, scaling, preparing, and finishing in accordance with standardized procedures and corporate specifications
- Reports directly to the Chief Pastry
- Responsible for following all standardized procedures, safety regulations, and notifying the Chief Pastry of any shortages or discrepancies in products or ingredients
- Responsible for keeping their immediate work area clean at all times
- In order to consistently exceed guest expectations and provide the highest levels of products and services, additional duties and responsibilities may be assigned as needed
TLE SUBJECT TEACHER OF GRADE 7 to 10 (Bread and Pastry Production & Cookery)
PHILIPPINE TONG HO INSTITUTE
01.2016 - 01.2017
STORE SUPERVISOR (Baby Company- Lucena Branch/Store Operation)
NURSERY CARE CORPORATION (SM Major Affiliates)
10.2010 - 11.2013
- Responsible for assisting the Store Manager through effective administration of the department to achieve smooth operations and efficient customer service
- Customer Service: Makes recommendations to the Store Manager as to manpower requirements; ensures adequate floor coverage and customer service through the preparation of staff schedules based on sales trends and forecasts
- Leads subordinates in greeting and graciously assisting the customers
- Observes transactions at Selling Area to note subordinates' performance, ensures the customer transactions are handled well
- Attends customer complaints with the direction of promoting customer goodwill
- Ensures replenishment of merchandise at the Selling Area for efficient selling and that items are properly tagged
- Ensures orderliness and cleanliness of the Selling Area for a pleasant shopping experience
- Personnel Supervision and Administration: Orients new employees on job duties, policies and procedures of the department and on standards and expectations on employee performance
- Orients regular employees on new policies and procedures and ensure their compliance
- Evaluates performance of subordinates; suggests appropriate action and training to improve employee performance and growth potential
- Counsels and motivates subordinates to maintain high levels of morale and discipline initiates and recommends proper disciplinary action to erring subordinates
- Checks attendance of subordinates, evaluates and endorses requests for leave and /or under time and handles the resolution of timekeeping related infractions of subordinates
- Ensures that subordinates comply with Company policies on work uniform and proper grooming
- Monitors and prepares reports required by other divisions
- Warehousing and Housekeeping: Assists Store managers in ensuring that warehousing activities are conducted in line with standard procedures
- Assists Store Manager in checking and monitoring of consignor warehouse cubicles in terms of stocks, and orderliness and cleanliness
- Ensures orderliness of forward stockroom for the systematic flow of work
- Assists in the implementation of safety measures in consonance with corporate security of merchandise, customers and employees
- Prepares requisition of supplies within the required budget and controls effective use in the department
- Area Administration: Keeps herself abreast of requirements and expectations as directed by the management
- Supports the Store Manager in the dissemination of new policies and guidelines
- Supports management decisions and directions
- Performs other related functions that may be assigned from time to time
ADMINISTRATIVE ASSISTANT (Total Quality Management Department)
DR. SOLIMAN FAKEEH HOSPITAL
06.2009 - 01.2010
- Company Overview: A healthcare institution in Jeddah, K.S.A
- Daily checking of intranet/internet (DSFH/TQM website) mails
- Creates and maintains information and filling systems including follow up
- Taking attendance of TQM activities and workshops
- Taking, typing and preparing the meeting minutes of TQM and Performance Improvement Committee
- Schedules and coordinates appointment calendars, make arrangements for meetings of TQM Director and keeps her informed of details affecting scheduled meetings
- Performs a wide variety of complex and confidential secretarial tasks
- Monthly TQM Documents back-up
- Preparing internal requisition orders for TQM Director's approval
- Other duties as assigned within the scope of responsibility and requirements of the job
- Quality Improvement is the responsibility of every DSFH STAFF MEMBER
- Responsible for the safety issues related to his/her job
- Responsible for the quality improvement related to his/her job
- Responsible for the confidentiality of information that they have access to or came across during their work at DSFH
- Responsible for complying with the hospital code of conduct and the patient and family rights standards
- A healthcare institution in Jeddah, K.S.A
PHARMACY CASHIER (Pediatric Department)
DR. SOLIMAN FAKEEH HOSPITAL
01.2000 - 06.2009
- Company Overview: A healthcare institution in Jeddah, K.S.A
- Responsible for Entering and Receiving all cash payments
- Flexible to work and assist in dispensing and entering Patient data and prescription both Cash and charge to the company
- Can deal with working on the computer and do some paperwork needed in the Pharmacy
- Doing a regular inventory on a daily basis aside from your inventory
- Can handle tasks both in In-Patient and Out-Patient Pharmacy
- A healthcare institution in Jeddah, K.S.A
HOSPITAL RECEPTIONIST (Pediatric Department)
DR. SOLIMAN FAKEEH HOSPITAL
06.1999 - 01.2000
- Company Overview: A healthcare institution in Jeddah, K.S.A
- Assigned in the information area and responsible for assisting patient query
- Responsible for receiving any payment for any consultation fee, etc
- Receiving phone calls for appointment
- A healthcare institution in Jeddah, K.S.A
COMPANY SECRETARY
CENTENIAL ACTIVATED CARBON, INC.
01.1998 - 01.1999
- Enhanced corporate governance by implementing efficient board meeting procedures and documentation practices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated efficient collaboration among board members by coordinating meeting schedules, agendas, and materials in advance.
- Handled sensitive employee matters with discretion, ensuring compliance with labor laws while protecting both company interests and employee rights.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Improved efficiency in filing statutory reports with regulatory bodies by implementing an organized system for tracking deadlines.
STORE MARKETING ASSISTANT
JOLLIBEE FOODS CORPORATION
01.1994 - 01.1996
- Direct reporting to the Store Manager
- Co-Supervise Operations
- Customer Relation
- The following are such Responsibilities: People Handling, Marketing Stuff of the Store, Monitor Store Cleanliness
- Monthly Reports: Enthusiasm Activity Report, Calendar Activity Report, Marketing Staff Inventory
- Coordinates with the Marketing manager
Education
INTERNATIONAL MASTER - BUSINESS ADMINISTRATION
CAMBRIDGE UNIVERSITE DE LONDON
England, Wales01.2022
BACHELOR OF SCIENCE - TOURISM
CENTRO ESCOLAR UNIVERSITY
Manila, Philippines01.1997
Secondary -
MARYKNOLL/MARYHILL ACADEMY
Lucena City, Philippines01.1992
Primary -
MARYKNOLL/MARYHILL ACADEMY
Lucena City, Philippines01.1988
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Sales strategies
- Business development
- Strategic planning
- Innovation mindset
- Product development
- Operations management
- Marketing strategies
- Process improvements
Professionalmembershipscertificates
- Pastry Demo Chef, Norwegian Cruise Line (JOY), Seattle, WA / Miami, FL
- Pastry Demo Chef, Norwegian Cruise Line (ENCORE), Seattle, WA / Miami, FL
- Partner Demo Chef, Bakersfiled Philippines, Bakersfield Food Services, #2662 Honduras St., Makati City, 1234, Philippines
- Resource Person for Livelihood Training Program, Baking and Meat Processing for Southern Luzon Command/Armed Forces of the Philippines, 09/21/20, SOLCOM Officers' Clubhouse, Camp Guillermo Nakar, Brgy. Gulang - Gulang, Lucena City
- Trainers Methodology, National Certificate I, TESDA/NC I, 12/21/19 - 12/20/24
- Philippine Chef Society, Association of Philippine Chef Society Incorporated / APCSI
- Tourism Organization of Quezon Province Philippines Inc., TOQPPI
- Bakers Union, Group of people with common interest and purpose in the field of Baking and Cooking
- Goodies Gracious, A sharing group who is passionate for Baking and Cooking
Personal Information
- Place of Birth: Unisan, Quezon, Philippines
- Date of Birth: 10/31/75
- Nationality: Filipino
- Marital Status: Married
Timeline
ASSISTANT PASTRY CHEF
NORWEGIAN CRUISE LINE (ENCORE & JOY)
03.2022 - 03.2023
Co - OWNER/Technical Head Chef
FLAVORHOUZZ FOOD PRODUCTS
07.2020 - Current
TLE SUBJECT TEACHER OF GRADE 7 to 10 (Bread and Pastry Production & Cookery)
PHILIPPINE TONG HO INSTITUTE
01.2016 - 01.2017
OWNER/Cake Artist/Baking & Cooking Facilitator
KID'S MUNCH OF CAKES AND CREAM PUFF HOUSE
04.2014 - Current
STORE SUPERVISOR (Baby Company- Lucena Branch/Store Operation)
NURSERY CARE CORPORATION (SM Major Affiliates)
10.2010 - 11.2013
ADMINISTRATIVE ASSISTANT (Total Quality Management Department)
DR. SOLIMAN FAKEEH HOSPITAL
06.2009 - 01.2010
PHARMACY CASHIER (Pediatric Department)
DR. SOLIMAN FAKEEH HOSPITAL
01.2000 - 06.2009
HOSPITAL RECEPTIONIST (Pediatric Department)
DR. SOLIMAN FAKEEH HOSPITAL
06.1999 - 01.2000
COMPANY SECRETARY
CENTENIAL ACTIVATED CARBON, INC.
01.1998 - 01.1999
STORE MARKETING ASSISTANT
JOLLIBEE FOODS CORPORATION
01.1994 - 01.1996
BACHELOR OF SCIENCE - TOURISM
CENTRO ESCOLAR UNIVERSITY
Secondary -
MARYKNOLL/MARYHILL ACADEMY
Primary -
MARYKNOLL/MARYHILL ACADEMY
INTERNATIONAL MASTER - BUSINESS ADMINISTRATION
CAMBRIDGE UNIVERSITE DE LONDON
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