Marienel Real
Chula Vista,CA
Summary
Accomplished financial services professional with 15 years of experience in managing customer accounts and financial transactions. Demonstrated skills in maintaining invoice accuracy and executing payment reconciliations efficiently. Seeking to apply strong organizational and customer service abilities in a financial services role.
Overview
25
25
years of professional experience
Work History
Financial Services Representative
Mission Federal Credit Union
02.2025 - 06.2026
- Provide exceptional member service by addressing inquiries and resolving issues efficiently.
- Conduct thorough financial assessments to recommend suitable products and services for members.
- Collaborate with team members to streamline account opening processes, enhancing member experience.
- Deepen member relationships
- Guide members in the direction to help them be financially successful
- Refer to partners as needed
- Process new accounts
- Process and book loans
CUSTOMER SERVICE REPRESENTATIVE
San Diego Axe Ventures
08.2022 - 02.2025
- Provide exceptional customer service and guidance in proper axe-throwing techniques to ensure a safe and enjoyable experience for patrons
- Coach individuals in the use of rage room facilities, emphasizing safety protocols and stress-relief strategies
ACCOUNTS RECEIVABLE
Crazy Industries
03.2018 - 02.2025
- Maintain accuracy of invoice generation and prompt dispatch to facilitate efficient customer billing
- Reconcile customer payments with accounts to ensure correct ledger entries
- Monitor incoming payments to secure the company's cash flow and minimize payment delays
FINANCIAL SERVICES REPRESENTATIVE
North Island Credit Union
03.2013 - 05.2015
- Provided comprehensive financial services to members, including loan processing and interviewing, ensuring member satisfaction and adherence to financial regulations
- Managed new accounts, executing quality control measures and maintenance to uphold institutional standards and integrity
PERSONAL BANKER
JPMorgan Chase & Co
04.2010 - 02.2013
- Successfully expanded client base by effectively promoting financial products and services tailored to individual customer needs
- Enhanced customer engagement and loyalty by strengthening existing relationships through personalized service and support
FINANCIAL SERVICES REPRESENTATIVE
North Island Credit Union
04.2006 - 04.2010
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email.
- Profiled prospects and clients to identify additional financial needs and refer to appropriate financial partners.
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations.
FINANCIAL SERVICES REPRESENTATIVE
Financial 21 Community Credit Union (now Cal Coast)
05.2002 - 04.2006
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email.
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations.
- Explored financial possibilities with customers by identifying issues and finding solutions.
- Interviewed members to determine financial needs and aid in selecting appropriate products and services.
BANK TELLER
Financial 21 Community Credit Union (now Cal Coast)
05.2001 - 05.2002
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
Education
Bachelors of Science - Business Management
University of Phoenix
CA04.2009
Skills
- Financial services
- Financial product sales
- Customer relationship building
- Portfolio management
- Sales goals
- Account maintenance
- Loan applications
- Certificates of deposit
- Teller transactions
- Account retention
Accomplishments
- Improved Satisfaction Rates, Increased customer satisfaction by 15%, enhancing overall service quality.
- Reduced Delays, Achieved 30% reduction in payment delays through effective monitoring.
- Streamlined Receivables, Managed accounts receivable process, reducing overdue invoices by 25%.
Languages
Spanish
Native or Bilingual
Timeline
Financial Services Representative
Mission Federal Credit Union
02.2025 - 06.2026
CUSTOMER SERVICE REPRESENTATIVE
San Diego Axe Ventures
08.2022 - 02.2025
ACCOUNTS RECEIVABLE
Crazy Industries
03.2018 - 02.2025
FINANCIAL SERVICES REPRESENTATIVE
North Island Credit Union
03.2013 - 05.2015
PERSONAL BANKER
JPMorgan Chase & Co
04.2010 - 02.2013
FINANCIAL SERVICES REPRESENTATIVE
North Island Credit Union
04.2006 - 04.2010
FINANCIAL SERVICES REPRESENTATIVE
Financial 21 Community Credit Union (now Cal Coast)
05.2002 - 04.2006
BANK TELLER
Financial 21 Community Credit Union (now Cal Coast)
05.2001 - 05.2002
Bachelors of Science - Business Management
University of Phoenix