Patient Care Secretary
Medcare Home Health
Miami, FL
12.2023 - Current
- Maintained accurate filing systems both electronically and hard copy format according to established procedures.
- Acted as liaison between patients and family members and healthcare team providing timely communication of test results or changes in treatment plans.
- Answered phones, responded to inquiries from staff and the public regarding services provided by the clinic.
- Participated in training sessions related to new software applications or policies and procedures updates.
- Collaborated with clinical staff regarding patient care needs such as referrals or special requests.
- Processed incoming mail and faxes related to patient care services promptly.
- Organized and filed medical records, documents, correspondence and other materials.
- Maintained confidentiality when dealing with sensitive patient information or any other confidential matters.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Performed data entry tasks accurately using various computer applications such as Microsoft Office Suite.
