Marie Pascal TSAGO EPSE NGUEFACK
Tacoma,WA
Summary
Results-driven professional with extensive experience in grocery operations and residential cleaning. Skilled in managing inventory, resolving customer complaints, and implementing detailed cleaning protocols to drive operational efficiency and maintain high standards of cleanliness.
Overview
38
38
years of professional experience
Work History
Grocery Manager
Self-employeed
Douala, Cameroon
01.1998 - 01.2026
- Managed daily grocery operations and inventory control.
- Oversaw product selection and negotiated with vendors to secure high-quality supplies.
- Implemented promotional strategies to enhance product visibility.
- Developed staffing schedules to maximize coverage during peak hours.
- Analyzed sales trends to optimize product placement and pricing strategies.
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Coordinated restocking of grocery merchandise to align with customer demand and maintain sales consistency.
- Collaborated with vendors to negotiate prices on products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
House Cleaner
Self-employeed
Douala, Cameroon
01.1988 - 01.2026
- Cleaned residential spaces using eco-friendly products and techniques.
- Maintained high standards of cleanliness in various home environments.
- Resolved client concerns promptly to maintain positive relationships.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Transported trash bags to designated outdoor receptacles for disposal.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained and organized cleaning supplies stock.
Education
Some College (No Degree) - Sewing
Fraternite
Douala CameroonSkills
- Industrial cleaning
- Eco-friendly cleaning
- Inventory control
- Customer service
- Detailed cleaning protocols
- Product selection
Languages
French
Professional
English
Elementary
Affiliations
Volunteer Kindergarten, Douala, Cameroon, 2025
Timeline
Grocery Manager
Self-employeed
01.1998 - 01.2026
House Cleaner
Self-employeed
01.1988 - 01.2026
Some College (No Degree) - Sewing
Fraternite