Marie Raina Moise
Port Saint Lucie,FL
Summary
Dynamic and multilingual professional with a proven track record in client relations management and logistics planning, honed at Jesus House Of Hope. Skilled in MS Office and adept at workforce planning, I excel in creating efficient, client-focused environments. Demonstrated ability to lead teams and improve service delivery, enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Intake Lead Specialist
Jesus House Of Hope
Stuart, FL
03.2023 - Current
- Plan, schedule, and direct daily routines, activities, and operations of our client and community partners at the Center, including facilities upkeep.
- Develop and maintain program guidelines, policies, protocols, and materials to align with the needs of the Center. Coordinate the implementation of programs at the Enrichment Center that engage a diverse group of community members. Maintain community resource information to promote available opportunities.
- Recruit appropriate local community providers to offer their services on-site, and maintain those relationships throughout the programs.
- Implement and maintain public relations and marketing strategies, as needed, to increase awareness and utilization of activities. Create and maintain the Center calendar (both online and paper), and coordinate outreach efforts. Supervise and train volunteers on site.
- Develop and maintain strong, positive relationships with program participants and partners. Provide data and written reports as required. Participate in disaster- or emergency-related duties, as needed. Perform all duties in conformance with appropriate cleanliness, safety, and security standards. Attending training as requested.
CSR 3
Maximus
Ft. Pierce, FL
06.2022 - 12.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Help customers understand the products and services being offered by a company.
- Handles concerns, complaints, or other issues.
- Help ensure customer satisfaction. Customer Service Representatives also help promote continued customer interest in the company's products or services.
- (Remote, 2022-2023) 6-month temporary position, part-time.
Data Entry Supervisor
VXI Global
California, CA
01.2022 - 06.2024
- VXI, 6 months, temporary position, part-time, remote.
- Order processing and invoicing.
- Data entry supervisor, work-from-home.
- Processing credit cards, posting checks.
- Prepare reports and analysis.
- General office duties and communications.
- Other tasks as needed.
- Issue a new EBT card.
- Managed a team of data entry personnel and monitored their performance.
- Provided guidance to the data entry staff on how to enter data accurately and efficiently.
- Ensured that all data was entered correctly, following established procedures and protocols.
Office Support Specialist 3
Miami-Dade County Public Housing and Community Dev
Miami, FL
01.2018 - 12.2022
- Trilingual (English, Spanish, Creole)
- Filled resident document and re-examination/interim.
- Reviewed and corrected documents, records, and forms for accuracy, completeness, and conformance to applicable rules and regulations when a resident is renewing the lease.
- Performed a variety of clerical duties, including copying and assembling materials, collecting and distributing mail, answering phones, faxing documents, and other related tasks.
- This included helping residents with work orders for the unit and assisting them with any issues they had accessing online payment for rent.
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
Executive Assistant for a Mayor Paid Internship
City of Opa-locka
Opa-locka, FL
09.2016 - 12.2018
- Communicated effectively with management, government officials, and staff.
- Act as a liaison between the City Council and the Public. Draft meeting agendas and bylaws.
- Utilized computer databases and software.
- Issuance and collection of business tax receipts and contractor licensing.
- Maintained current appointments to City boards and committees.
- Provided staff support to the Mayor and Commissioners.
Student Work-study Student in Financial Aid
Florida Memorial University
Miami Gardens, FL
08.2016 - 05.2018
- Provided guidance and support to fellow students on academic issues.
- Assisted students with the Free Application for Federal Student Aid (FAFSA).
- Advised the students on the requirements needed for graduation and assisted new students, guiding them on the right path as new students or graduate students.
- Assisted parents with information on the login credentials and with the Master Promissory Note (MPN), Entrance Counseling, and the Direct PLUS Loan.
Education
Master of Arts - Public Administration
Barry University
Miami, FL12-2019
Bachelor of Science - Law And Government
FLORIDA MEMORIAL UNIVERSITY
Miami, FL05-2018
Skills
- Fluent in multiple languages
- Customer Service Professional
- Team player
- Client relations management
- Excellent problem-solving skills
- MS Office knowledge
- Expert in [Software]
- Quality Assessment
- Documentation Management
- Proficient in [Software]
- Logistics Management
- Workforce Planning
Timeline
Intake Lead Specialist
Jesus House Of Hope
03.2023 - Current
CSR 3
Maximus
06.2022 - 12.2024
Data Entry Supervisor
VXI Global
01.2022 - 06.2024
Office Support Specialist 3
Miami-Dade County Public Housing and Community Dev
01.2018 - 12.2022
Executive Assistant for a Mayor Paid Internship
City of Opa-locka
09.2016 - 12.2018
Student Work-study Student in Financial Aid
Florida Memorial University
08.2016 - 05.2018
Master of Arts - Public Administration
Barry University
Bachelor of Science - Law And Government
FLORIDA MEMORIAL UNIVERSITY
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