Marie Renee Galban
Saint Paul,MN
Summary
Adaptable, personable, and career driven HR professional with extensive employee and vendor relations experience seeking new opportunities and an opportunity to make a difference. Interested in expanding strong service capabilities and bilingual services in a Human Resources capacity to achieve your company's initiatives and help serve the needs of the Latinx community.
Human Resources professional with comprehensive experience in benefits administration and employee relations. Skilled in managing benefits programs, ensuring compliance, and providing support to employees. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for excellent communication, problem-solving, and organizational skills, consistently delivering reliable outcomes.
Overview
12
12
years of professional experience
Work History
HR Benefits Coordinator
10.2021 - Current
- Communicate, educate and interpret benefit options, procedures, guidelines, & documentation requirements
- Monitoring and weekly reporting on benefits enrollment, providing timely reminders and troubleshooting onboarding issues
- Assisting with new employee orientation: creating a positive first impression, fostering a welcoming and nurturing environment, fostering trust and respect and driving results
- Soliciting feedback from managers regarding benefits and onboarding practices and mentoring and coaching new employees
- Providing translation and editing for team presentations, enrollment guides, forms, and newsletters
- Manage Content for HR SharePoint and Video Presentations
- Helping to manage and edit weekly vendor data files and maintaining accurate employee data in ADP
- Supporting applications for life and AD&D claims, leave of absence, short and long term disability
HR Customer Service Representative
Liberty Tire Recycling
02.2021 - 10.2021
- Began my role at Liberty Tire providing friendly and proactive benefits education and assisting with member and billing solutions to an expanding group of work sites
- Assisted in keeping accurate employee data and assisted in consecutive translation for Spanish employees for their managers
- Assisted and escalated billing inquiries, provided benefits education, weekly enrollment reporting and timely reminders for enrollment and documentation
- Providing status on escalations on pending requests for resolution
- Assisted in translating and distributing enrollment materials, maintaining HR SharePoint site, looking for new content, and welcoming new employees
- Traveling to assist managers onsite with open enrollment period and employee meetings
Member Services Representative
Corelogic
12.2017 - 03.2021
- Began as temporary employee and was hired permanently to the Tax Department to provide friendly and proactive service and solutions to multiple clients.
- Assist with billing inquiries, educating about tax process and collections, identifying and resolving issues such as delinquency and tax sales
- Providing status or escalation on pending requests for resolution.
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Created and collaborated an ERG and engaging content for member newsletters and emails, boosting engagement rates significantly. Organization went national.
- Met regularly with HR manager for mentoring to prepare for desired role.
Member Services Representative
Molina Health Care
03.2016 - 07.2017
- Company Overview: Long Beach, California
- Began as temporary employee in Medical Department, quickly promoted to Marketplace to provide prompt and courteous service and solutions for paying HMO members
- Provided stellar customer service by offering one call member solutions, tracking data, maintaining up to date client profiles, assistance in resolving documentation errors or discrepancies with Marketplace Exchange
- Forwarding more complex problems to appropriate departments for processing, and routing calls to other departments as needed to provide one call resolution
- Assisting with billing inquiries with providers, and proving updates on claim issues and filing grievances
- Assisting with the processes dispute paperwork for appeals
- Routing calls to other departments as needed to provide one call resolution and assisting with basic maintenance functions including online benefit assistance, changes to existing plan, demographic changes, posting payments, and resolving premium payment discrepancies
- Long Beach, California
Member Services Representative
3 Day Blinds Call Center
04.2015 - 03.2016
- Company Overview: Irvine, California
- Providing prompt and courteous service assisting approximately 40-60 inbound calls a day for project management including:
- Verifying work orders for new customers, assisted in tracking or recording shipments
- Coordinating visits with installers, designers, clients to ensure the appointments were set and kept with clients, the vendors received merchandise to be installed, and reorders were sent out in a timely manner
- Performed follow up quality calls and follow up emails, to ensure the customer was fully satisfied to ensure that the company’s quality reputation is maintained and projected
- Provided problem resolutions for clients, designers, and installers
- Irvine, California
Phone Banker
Wells Fargo Phone Bank
07.2013 - 02.2015
- Company Overview: El Monte, California
- Bilingual Banker and Customer Service Representative in an inbound call center, providing prompt and stellar customer service and new financial solutions to 80 – 100 inbound calls a day
- Provided general information to members on bank policies, procedures, and programs
- Processed member transactions such as opening accounts and processing telephone payments, along with basic maintenance functions including depositing checks, posting payments, and offered cross sell products such as bill pay, online banking whenever appropriate
- Provided customer service for existing clients
- Provided general information and education about credit as well as credit and loan quotes and processing to Spanish speaking customers in order to grow the brand and relationship with the Latino community
- Provided and friendly resolution to overdraft, online support issues, and other related issues, reporting issues as required by bank regulations to ensure the customer’s complete satisfaction and the bank’s quality reputation is maintained and projected
- El Monte, California
Education
License in Hydrotherapy -
American School of Natural Medicine
01.2015
Series 7, Series 66, Property and Casualty, and Life, Accident, and Health Licensing -
01.2004
Certified Nurses Assistant Degree -
Hennepin Technical College
Minneapolis, MN01.1996
Skills
- Bilingual in English/Spanish
- Interpersonal communication
- De-escalation
- Problem resolution
- Negotiation
- Resourcefulness
- Initiating new solutions
- Job responsibilities
- Computer proficiency:
- ADP
- Outlook
- Word
- PowerPoint
- Excel
- Adobe
Accomplishments
- Increased employee engagement & improving retention
- National team building and coaching
- Effective Oral and Visual presentation creator and facilitator
- Fostering a spirit of acceptance and community to improve employee relations
- Providing spoken and written translation and editing for team presentations, enrollment guides, forms, and newsletters
- Identified a need for and created an ERG for my employer. Collaborated with team of five in the development of Latinx Core, now a national organization with Core Logic.
Educationandlicensing
- License in Hydrotherapy, American School of Natural Medicine, 2015
- Series 7, Series 66, Property and Casualty, and Life, Accident, and Health Licensing, 2004
- Certified Nurses Assistant Degree, Hennepin Technical College, Minneapolis, MN, 1996
Languages
Spanish
Native or Bilingual
Timeline
HR Benefits Coordinator
10.2021 - Current
HR Customer Service Representative
Liberty Tire Recycling
02.2021 - 10.2021
Member Services Representative
Corelogic
12.2017 - 03.2021
Member Services Representative
Molina Health Care
03.2016 - 07.2017
Member Services Representative
3 Day Blinds Call Center
04.2015 - 03.2016
Phone Banker
Wells Fargo Phone Bank
07.2013 - 02.2015
License in Hydrotherapy -
American School of Natural Medicine
Series 7, Series 66, Property and Casualty, and Life, Accident, and Health Licensing -
Certified Nurses Assistant Degree -
Hennepin Technical College
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