Marie McCarthy
Chicago,IL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Jewels Osco
Chicago, IL
10.2021 - 06.2023
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Provided accurate pricing information when requested by customers.
- Prepared all food orders according to customer specifications.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained cleanliness of the deli area and equipment.
- Greeted customers in a friendly and professional manner.
Funeral Director's Assistant
Sagrada Familia Funeral Home
Chicago, IL
01.2016 - 03.2018
- Composed meaningful eulogies in collaboration with family members.
- Answered phone calls promptly and professionally handled inquiries from callers.
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Arranged for clergy or officiant when requested by families.
- Transported caskets to churches or other locations for services when necessary.
- Maintained accurate records of funerals including service details, obituaries, and payments received.
- Updated customer database on a daily basis ensuring accuracy of information entered.
- Maintained confidentiality at all times respecting privacy rights of bereaved families.
- Managed inventory of merchandise such as urns, keepsakes, and jewelry items.
- Assisted in maintaining cleanliness of the facility; swept floors, wiped surfaces.
- Greeted visitors, answered questions, and provided directions as needed.
- Supervised staff on duty during viewings, funerals or memorial services.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
Shift Leader
Navy Pier
Chicago, IL
2005 - 2012
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
NAIL TECHNICIAN -
BOTANIC NAIL SCHOOL
01-2019
High School Diploma -
PENN FOSTER
Skills
- Food Preparation
- Register operations
- Menu Memorization
- Product Recommendations
- Machine Safety
- Equipment Operation
- Inventory Rotation
- Inventory Control
- Safe Food Handling
- POS System Operation
- Honesty and Integrity
- Cleaning and sanitizing
- Beverage Preparation
- Cash Handling
- Compassionate communication
- Organizational abilities
- Customer Service Management
- Inventory Counts
- Positive Attitude
- Training Assistance
- Creative Problem-Solving
- Staff Supervision
- Drawer Assignments
- Payment Processing
- Returns processing
- Drawer balancing
- Customer Assistance
- ID Verification
- Customer Service
Timeline
Deli Clerk
Jewels Osco
10.2021 - 06.2023
Funeral Director's Assistant
Sagrada Familia Funeral Home
01.2016 - 03.2018
Shift Leader
Navy Pier
2005 - 2012
NAIL TECHNICIAN -
BOTANIC NAIL SCHOOL
High School Diploma -
PENN FOSTER