Marie Scarlett Brown
Atlanta,GA
Summary
High-achieving administrative and retail professional seeks project management/administrative position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consulting Partner at RMH
RMH
Kennesaw, GA
01.2019 - 12.2021
- Assisted with scheduling.
- Prepared detailed project plans, budgets and timelines for successful delivery of consulting services.
- Identified areas of improvement in client processes, systems and operations.
- Analyzed data from multiple sources to identify key insights and recommend actionable solutions.
- Facilitated meetings with stakeholders at all levels across various departments.
- Collaborated closely with executive leaders on strategy development, organizational design, process improvement, policy implementation.
- Built relationships with external vendors and partners in order to secure optimal service agreements.
- Provided guidance on risk management protocols that ensured compliance with industry regulations.
- Managed new projects and delegated specific tasks to employees.
Assistant Consultant at Accountable Consulting
Accountable Consulting
Kennesaw, GA
08.2014 - 01.2019
- Answering incoming calls; taking messages and re-directing calls as required
- Provided essential administrative and logistical assistance
- Preparing proposals and deliverables Working with clients to understand their needs and to agree the scope of each consulting project Add another Skill/Responsibility
- Assisted senior consultants with client meetings and presentations.
- Prepared documents such as proposals, reports, and financial statements.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Answered questions from customers regarding their billing or payment status.
- Provided support to upper management with special projects related to finance or accounting processes.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Maintained accurate records of all client transactions and filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Organized paperwork for efficient review by senior staff members.
- Ensured that all applicable deadlines were met when submitting documents.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
After Sales Specialist at Hublot
Hublot
Atlanta, GA
10.2012 - 08.2014
- Cultivated client relationships leading to increased sales, brand awareness and loyalty
- Created the inventory tracking and maintenance methods, now implemented company wide
- Event coordinating and celebrity outreach
- In depth product knowledge including timepieces and related accessories
- National brand trainer; P.O.S., After Sales, customer service, store key holder.
- Created customized presentations for potential customers.
- Conducted market research to identify target markets and develop pricing strategies.
- Provided technical support to customers regarding product features and usage.
- Analyzed customer feedback to improve product offerings and services.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Established processes for tracking leads from initial contact through closure of sale.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Administrative Assistant at Peachtree Behavioral Health
Peachtree Behavioral Health
Atlanta, GA
02.2011 - 10.2012
- Office management including heavy phones, inventory and scheduling
- Supervised and trained externs
- Medical record and prescription maintenance
- Responsible for collecting co-payments and bank deposits.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Store Manager at Ermenegildo Zegna
Ermenegildo Zegna
Atlanta, GA
07.2009 - 02.2011
- Oversaw daily operations including cash management, inventory and visual merchandising
- Established clear, timely and measurable sales goals
- Actively recruited, trained, and managed qualified candidates
- Monitored progress and gave detailed feedback and supportive coaching to team members.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager at Luxottica Retail Group
Luxottica Retail Group
Atlanta, GA
09.2004 - 07.2009
- Managed sales orders, visual merchandising, and product shipments
- Cultivated a competitive and successful team and motivated associates to exceed sales goals
- Monitored cash handling procedures
- Delegated tasks to achieve successful store operations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Project Management
Spelman University
true12.2023
Bachelor of Science - Business Administration
Georgia State University
Skills
- Microsoft Office Suite
- POS Systems
- Content Creation
- Project Management
- Product Photography
- Organization and Time Management
- Motivation and Team Management
- Project Leadership
- Client Relations
- Revenue Management
- Microsoft Office and Docusign
- Contract Review and Negotiation
- Organization and Administration
- Establishing Effective Relationships
- Collaboration and Teamwork
- Investigation Skills
- Strategic Planning
- Recruitment and Hiring
- Mentoring and Coaching
- Financial Administration
Certification
YTT200 Yoga Instructor
Timeline
Consulting Partner at RMH
RMH
01.2019 - 12.2021
Assistant Consultant at Accountable Consulting
Accountable Consulting
08.2014 - 01.2019
After Sales Specialist at Hublot
Hublot
10.2012 - 08.2014
Administrative Assistant at Peachtree Behavioral Health
Peachtree Behavioral Health
02.2011 - 10.2012
Store Manager at Ermenegildo Zegna
Ermenegildo Zegna
07.2009 - 02.2011
Store Manager at Luxottica Retail Group
Luxottica Retail Group
09.2004 - 07.2009
Project Management
Spelman University
Bachelor of Science - Business Administration
Georgia State University
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