Mariesha Robinson
HESPERIA,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional, experienced caregiver prepared for this role. Strong background in labor support, newborn care, and postpartum assistance. Known for empathy, adaptability, and effective communication. Focused on collaboration and achieving results in dynamic environments. Reliable and flexible with changing needs.
Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Professional care provider with expertise in birth and postpartum support, prepared to offer exceptional guidance and care. Proven background in assisting families through childbirth and postpartum period, delivering emotional and physical support. Known for effective collaboration with healthcare teams and adaptability to changing needs, ensuring optimal outcomes for clients.
Overview
23
23
years of professional experience
Work History
Doula
Self Employed Services
08.2024 - Current
- Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
- Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
- Supported families in making informed decisions about childbirth options by sharing evidence-based information on various topics related to pregnancy and birth.
- Provided continuous emotional support throughout each stage of labor, helping clients maintain a positive mindset during challenging moments.
- Provided compassionate care to clients experiencing pregnancy loss or other challenging circumstances related to their reproductive journey.
- Assisted clients in creating comprehensive birth plans that reflected their personal preferences and values while considering medical recommendations.
- Evaluated client progress throughout pregnancy and postpartum periods, adjusting support strategies as needed based on individual needs and circumstances.
- Developed trusting relationships with clients by actively listening to their concerns and addressing their needs during prenatal visits.
- Collaborated with fellow doulas to share best practices and learn from one another''s experiences in order to continually improve the quality of support provided to clients.
- Advocated for client preferences during labor when necessary while respecting medical professional recommendations and prioritizing the health of both mother and baby.
- Encouraged open communication between family members during pregnancy and postpartum periods to foster healthy relationships among all involved individuals.
- Collaborated with healthcare providers to ensure seamless communication between all parties involved in the birthing process for optimal care of the mother and baby.
- Conducted postpartum home visits to monitor the well-being of both mother and infant while offering guidance on adjusting to life with a newborn.
- Improved client satisfaction by providing personalized emotional, physical, and educational support throughout the pregnancy and birthing process.
Customer Service Representative
Kaiser Permanente
08.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Child Care Monitor
Howard County Government
09.2017 - 06.2019
- Implemented structured daily routines that fostered consistency, stability, and a sense of security among the children.
- Conducted regular assessments of each child''s developmental progress to ensure customized support according to individual needs.
- Supported children''s physical development through encouraging participation in outdoor playtime activities.
- Facilitated arts-and-crafts projects to encourage creativity while simultaneously developing fine motor skills.
- Enhanced children''s learning by implementing creative and age-appropriate activities.
- Collaborated with fellow monitors to develop effective strategies for managing challenging behaviors.
- Developed positive conflict resolution strategies enabling constructive problem-solving amongst peers within group settings.
- Provided assistance during meal times, reinforcing proper etiquette and healthy eating habits for all children involved.
- Organized engaging educational games for the development of cognitive, social, and emotional skills.
- Served as a mentor figure offering guidance on personal growth areas like responsibility, empathy, or self-regulation during daily interactions.
Intermediate Clerk
Kaiser Permanente
06.2013 - 08.2015
- Enhanced data accuracy by meticulously organizing and maintaining files for efficient retrieval.
- Safeguarded sensitive information by following strict confidentiality protocols within the workplace.
- Participated in cross-functional initiatives, fostering a collaborative atmosphere that encouraged innovative solutions.
- Facilitated smooth transitions between tasks with proficient multitasking abilities under pressure while maintaining accuracy standards.
- Delivered high-quality administrative support to multiple departments, effectively juggling competing priorities to meet deadlines consistently.
- Optimized workflow processes by regularly updating procedural documentation based on evolving best practices in the field.
- Managed appointment scheduling for key personnel, ensuring optimal use of time for both internal meetings and external engagements.
- Demonstrated strong attention to detail in reviewing documents for errors and inconsistencies before submission or distribution.
- Assisted in the training of new employees, sharing knowledge and expertise to ensure their success within the organization.
- Streamlined office operations by effectively managing incoming and outgoing correspondence.
- Reduced response time to customer inquiries with prompt and courteous communication via phone and email.
- Exceeded performance expectations consistently, receiving positive feedback from supervisors and coworkers for dedication, efficiency, and professionalism.
UNIT SECRETARY
Kaiser Permanente
08.2012 - 06.2013
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
Receptionist II
Kaiser Permanente
08.2007 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
Behavior Health Unit Assistant
San Bernardino County ARMC
08.2007 - 02.2008
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Contributed to a smooth admissions process by effectively registering incoming patients and gathering pertinent information.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Facilitated efficient discharges by preparing necessary documentation, resulting in streamlined processes for both staff and patients.
- Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
- Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist /Appointment Clerk
Kaiser Permanente
04.2006 - 04.2007
- Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Optimized resource allocation within the organization by strategically assigning appointments based on provider specialties and expertise areas.
- Answered approximately 40+calls per day regarding appointment requests, concerns and inquiries.
- Set appointments with customers based on individual convenience.
- Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
- Documented all calls and inquiries in computer system.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Participated in regular team meetings and trainings to stay current on industry trends, best practices, and emerging technologies for a cutting-edge appointment scheduling process.
- Provided accurate information and answered any questions regarding services or products.
- Improved customer satisfaction rates by promptly addressing inquiries and resolving issues related to appointments.
Health Service Assistant
San Bernardino County Sheriff's Department
11.2001 - 04.2006
- Assisted in creating targeted education materials to increase patient understanding of health conditions and self-care strategies.
- Managed incoming communications from various sources, ensuring timely responses and proper routing of information to relevant parties.
- Promoted adherence to medication regimens through careful monitoring of prescriptions and administration schedules.
- Assisted nurses with routine medical tasks, ensuring proper care for all patients.
- Effectively managed patient records, ensuring confidentiality and accuracy throughout the treatment process.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
No Degree - Nursing Assistant
Regional Occupational Program
Redlands, CA03-2004
Medical Assistance Diploma - Medical Assistant
Bryman College
Ontario, CA06-2001
High School Diploma -
Ontario High School
Ontario06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Problem resolution
- Payment processing
- Prioritization
- De-escalation techniques
Timeline
Doula
Self Employed Services
08.2024 - Current
Child Care Monitor
Howard County Government
09.2017 - 06.2019
Customer Service Representative
Kaiser Permanente
08.2015 - Current
Intermediate Clerk
Kaiser Permanente
06.2013 - 08.2015
UNIT SECRETARY
Kaiser Permanente
08.2012 - 06.2013
Receptionist II
Kaiser Permanente
08.2007 - 08.2012
Behavior Health Unit Assistant
San Bernardino County ARMC
08.2007 - 02.2008
Receptionist /Appointment Clerk
Kaiser Permanente
04.2006 - 04.2007
Health Service Assistant
San Bernardino County Sheriff's Department
11.2001 - 04.2006
No Degree - Nursing Assistant
Regional Occupational Program
Medical Assistance Diploma - Medical Assistant
Bryman College
High School Diploma -
Ontario High School
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