Summary
Overview
Work History
Education
Skills
Testimonials
Timeline
Generic

Marie Sherley Dantes

Lake Worth,FL

Summary

Seasoned Assistant Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

18
18
years of professional experience

Work History

Emerging Store Manager

Walgreens Boots Alliance
03.2021 - 12.2023
  • Managed inventory control, cash control, and store opening and closing procedures. Use company reports to analyze sales, gross profit and inventory activities.
  • Managed store and pharmacy employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotate merchandise and displays to feature new products and promotions.
  • Assisted with hiring, and onboarding of new employees by providing training and development resources. Conducted annual performance reviews of team members.
  • Monitored customer service, provided coaching, training, and developed plans for improvements in both the front-end and pharmacy. Empowered team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Increased theatro metric from 40% to 80% within two months.
  • Selected for two special assignments to run a store as an interim Store Manager.

Assistant Store Manager Trainee

Walgreens Boots Alliance
08.2019 - 02.2021
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Gained knowledge of company policies, protocols and processes.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Shift Lead Supervisor

Walgreens Boots Alliance
10.2010 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Received a score of 100% for a nightly audit check.

Chargeback Representative

Applied Bank
06.2007 - 02.2009
  • Researched and resolved credit card transaction disputes for a nationwide firm that serves over 1 million customers. Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Consistently maintained an average productivity score of 96%.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Student Tutor/SI Leader

Florida Gulf Coast University
08.2005 - 04.2007
  • Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
  • Used various instructional techniques to help students learn new or difficult concepts.
  • Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
  • Developed specific time management initiatives to help student develop study skills and efficiency.

Education

Bachelor of Science - Finance

Florida Gulf Coast University
Fort Myers, FL

Certificate in Human Resource Management - Human Resource Management

Florida Atlantic University
Boca Raton, FL
01.2019

Skills

  • Store Merchandising
  • Payroll Management
  • Staff Management
  • Team Building and Leadership
  • Product Merchandising
  • Performance Reviews
  • Staff Training & Development
  • Operations Management
  • Retail Inventory Management
  • Customer Service Management
  • Recruiting and Hiring

Testimonials

"Marie has learned to accept change, which as a result of her confidence shows in performing the tasks assigned. Marie requires minimal coaching and is always ready to learn something new".

Cindy Maniscalo/ Director of Fraud and Chargebacks department/Applied Bank


"Takes initiative and accountability: acts decisively to achieve strong results. Champions the importance of creating value for the company by balancing a cost-conscious mindset with honoring our purpose, history, and values".

Ashley Johnson/Store Manager/Walgreens

Timeline

Emerging Store Manager

Walgreens Boots Alliance
03.2021 - 12.2023

Assistant Store Manager Trainee

Walgreens Boots Alliance
08.2019 - 02.2021

Shift Lead Supervisor

Walgreens Boots Alliance
10.2010 - 07.2019

Chargeback Representative

Applied Bank
06.2007 - 02.2009

Student Tutor/SI Leader

Florida Gulf Coast University
08.2005 - 04.2007

Bachelor of Science - Finance

Florida Gulf Coast University

Certificate in Human Resource Management - Human Resource Management

Florida Atlantic University

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Marie Sherley Dantes