Marie Shiela Libanan-Josol
Las Vegas,NV
Summary
Proven leader at Giving Home Health Care, adept in strategic planning and organizational expertise, significantly enhanced office efficiency and employee satisfaction. Excels in fostering positive environments and streamlining operations, achieving notable improvements in service quality and compliance. Dedicated to guaranteeing that patients receive the highest standard of care by mentoring and training team members to excel in their roles.
Overview
7
7
years of professional experience
Work History
Co-Administrator
Giving Home Health Care
01.2024 - Current
- Collaborated closely with department heads in developing strategic plans that aligned with organizational goals while maximizing resources efficiently.
- Leading large care teams and support personnel.
- Increased office efficiency by identifying areas for process improvement and implementing necessary changes accordingly.
- Boosted employee satisfaction, fostering a positive work environment through open communication channels and regular feedback.
- Ensured compliance with state regulations by staying informed about legal requirements and updating internal processes as needed.
- Managed vendor relationships to improve overall service quality.
- Coordinated the enhancement of training programs for new hires, ensuring smooth onboarding and integration within the team.
- Facilitated cross-functional collaboration between departments to streamline processes for achieving common goals more effectively.
- Streamlined office operations by collaborating with implementing efficient administrative systems and processes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Assistant Administrator
Giving Home Health Care
11.2020 - 12.2023
- Supervised managers, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Led large care teams and support personnel.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Performed regular operational reviews to identify areas for improvement, working closely with the Director of Nursing to ensure processes and tools meet compliance requirements.
- Created and enhanced tools based on patient and caregiver feedback.
- Assisted and collaborated with care teams to ensure patient care was optimized and approved.
- Monitored and communicated deadline-related information to ensure the clinical team adheres to timelines.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated and coordinated logistics for events, ensuring seamless execution and high attendee satisfaction.
Director of Case Management
Giving Home Health Care
10.2019 - 11.2020
- Collaborated with multidisciplinary teams and Department of Labor to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented case management processes and techniques.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Proactively addressed complex cases or escalated issues, working closely with stakeholders to devise effective resolution strategies.
- Increased staff productivity by providing ongoing training, support, and mentorship.
- Conducted regular performance evaluations to identify strengths, areas for improvement, and opportunities for growth among team members.
- Championed a culture of teamwork, collaboration, and innovation within the department to drive positive change across the organization.
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure seamless transitions between care settings.
- Maintained compliance with regulatory requirements through rigorous quality assurance processes and timely reporting mechanisms through the guidance of clinical team members.
- Provided leadership, guidance and support to staff members.
- Coordinated and facilitated communication with the Department of Labor to ensure timely approval of authorizations.
Senior Case Manager
Giving Home Health Care
08.2018 - 10.2019
- Served as case coordinator for up to 60 patients, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Informally mentored new case managers, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Assisted with hiring and training of new case managers, providing feedback on applicant work aptitude and team compatibility.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Streamlined processes for increased efficiency and accelerated resolutions.
- Provided leadership, guidance and support to staff members.
Case Manager
Giving Home Health Care
01.2018 - 08.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with clinical providers to provide thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with healthcare providers or institutions, ensuring fair treatment at all times.
- Trained new case managers, raising the team's overall competency and service delivery as outlined by Department of Labor's standards.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ04.2027
High School Diploma -
Oskaloosa High School
Oskaloosa, IA05.2012
Skills
Organizational expertise
Personable and Approachable
Strategic Planning
MS Office
Project Management
Conflict Resolution
Resourceful and Analytical
Customer Service
Team Collaboration
Team Leadership
Languages
Tagalog
Native or Bilingual
Timeline
Co-Administrator
Giving Home Health Care
01.2024 - Current
Assistant Administrator
Giving Home Health Care
11.2020 - 12.2023
Director of Case Management
Giving Home Health Care
10.2019 - 11.2020
Senior Case Manager
Giving Home Health Care
08.2018 - 10.2019
Case Manager
Giving Home Health Care
01.2018 - 08.2018
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Oskaloosa High School
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