Mariessa Carrasco
Dallas,TX
Summary
Operations Manager with extensive experience overseeing a team of 70, including physicians and clinical staff. Proven success in financial management, quality improvement, and staff productivity. Skilled in strategic planning, compliance, and patient care enhancement, bringing strong leadership and effective communication to advance operational efficiency and patient care.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Baylor Scott & White
06.2021 - Current
- Oversee a team of 70 office personnel including physicians, advance practice practitioners, clinical, and clerical staff.
- Responsible for physician and staff recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Reduced overhead costs through diligent budget management and resource allocation.
- Managed financial processes, including collections, and insurance reimbursements, resulting in increased revenue.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Increased staff productivity by providing training, guidance, and performance evaluations.
Supervisor of Operations
Baylor Scott & White
06.2020 - 06.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Master of Public Administration - Health Administration
University of New Mexico
Albuquerque, NM05.2019
Bachelor of Arts - Public Administration
University of New Mexico
Albuquerque, NM05.2017
Skills
- Performance monitoring
- Customer Service
- Financial Management
- Logistics Management
- Decision-Making
- Staff Management
- Strategic Planning
Timeline
Manager of Operations
Baylor Scott & White
06.2021 - Current
Supervisor of Operations
Baylor Scott & White
06.2020 - 06.2021
Master of Public Administration - Health Administration
University of New Mexico
Bachelor of Arts - Public Administration
University of New Mexico
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