Marietha Silvers
Calhoun,Tennessee
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. With over 25 years of management and clinical experience in healthcare, customer service, retail sales, and retail management provides a solid foundation in various industries. By developing a diverse background and extensive experience if chosen as a colleague the attributes listed will bring valuable expertise to this company. Being actively involved in civil organizations such as TASCA, serving as a board member, Vice President, and President. Completed service on the Tennessee Board of Nursing, serving a maximum of two consecutive terms.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Administrator, RN, BS, CASC
The Surgery Center of Cleveland, LLC
01.2010 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Increased revenue growth by identifying new market opportunities and executing targeted marketing strategies.
- Successfully managed cross-functional teams within complex projects ensuring timely completion within scope and budget constraints.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Drove profitability with thorough financial analysis and strategic decision making.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Reviewed workflows to improve, implement, communicate and maintain AR resolution process.
- Exceeded collection targets through a proactive approach to collecting overdue funds from clients while maintaining strong relationships.
- Completed month-end closing activities, including the preparation of detailed reports.
- Contributed to the development of departmental goals, objectives, and systems to enhance overall performance.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Evaluated patient progress regularly, adjusting managed care plans as needed to reflect changes in health status or goals.
- Optimized resource allocation within the organization by analyzing utilization data and identifying opportunities for cost savings or service enhancements.
- Supported business development activities by evaluating market trends and competitive landscape for potential threats or opportunities impacting company growth.
- Streamlined risk assessment processes for increased efficiency and effectiveness in identifying vulnerabilities.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Directed hiring and onboarding programs for new employees.
- Coordinated with vendors and contractors to ensure high-quality services at competitive prices, optimizing budget utilization.
- Created detailed reports on facility conditions, enabling informed decision-making for management regarding upgrades or repairs.
- Streamlined documentation processes, maintaining accurate electronic medical records for efficient communication among healthcare providers.
- Assembled medical records in standard sequence with relentless focus on accuracy and completeness.
- Managed sensitive medical records, maintaining strict confidentiality and adherence to HIPAA regulations.
- Enhanced customer satisfaction by providing personalized support to patients, providers, and insurance carriers.
- Collaborated with internal departments to resolve escalated issues impacting patient satisfaction or plan operations.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Contributed to corporate social responsibility initiatives through active participation in community outreach programs that positively impacted local stakeholders.
- Direct oversight and implementation of HST computer software conversion
Owner
Four Rivers Event by Poppeas, LLC.
01.2020 - Current
- The company plans multiple types of festivals, not-for-profit events, and is a full-service wedding planning company
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
Owner
Poppeas, LLC. A Unique Boutique
01.2015 - Current
- Owner of a retail clothing boutique specializing in unique clothing from preemies to adults
- Complete understanding and solo marketing of small business
- Buyer for all inventory sourcing both nationally and internationally
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Increased sales by 50% from previous ownership
- Implemented two different software systems from the ground up
- Finally changing to an all-inclusive POS and have never looked back
- We have increased social media marketing and followers by 7X's of previous ownership
- Understanding customers are service-driven
Director of Nursing/Director of Professional Credentialing
Woods Memorial Hospital
01.2007 - 01.2010
- Director of Nursing and Credentialing for a small physician-owned rural hospital
- Lead in the implementation of CPSI computer software and electronic medical records
- Implemented medical record review and documentation audit for daily queries to support DRG and care rendered
- Oversight of utilization review
- The small rural hospital where management remained clinical working in emergency medicine, surgery, ICU, gero-psych, and med-surgical
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely with administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Established new policies and updated existing policies to improve standard of care for patients.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
Administrator
Physicians Surgery Center of Chattanooga, LLC.
01.2002 - 01.2007
- Started as a PACU Nurse, pre-operative nurse, and circulator then promoted to clinical director and within one year was promoted to Administrator
- Recruited 3 new physicians’ owners within the first 6 months of being promoted to Administrator
- Volume increased from less than 200 cases per month at promotion to over 400/month at the end of tenure
- Performed/supervised all credentialing functions, billing, collections, maintenance, utilization review, chart auditing, managed care, and all other duties deemed necessary
- Oversight of software of Advantx
- Worked clinically in all areas of the facility
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Float Nurse
Agency Nursing
01.2000 - 01.2003
- Worked for PRN Staffing and Covent Staffing as an agency nurse on my off days from my full-time employer
- Would report to different hospitals between Knoxville and Chattanooga for either agency with 4 hours or less notice to cover shifts with little to no orientation
- Covered, med-surgical, surgery, Labor and Delivery, Nursery, and ER as required
Staff Nurse, Nursery, Labor and Delivery, ED
Sweetwater Hospital Association
01.1997 - 01.2002
- Nursery, Labor and Delivery, Medical Surgical, Surgery, and Emergency Department
- Assisted in the implementation of CPSI electronic medical record as a beta site facility
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
Sales Representative
Rainbow, Inc.
01.1989 - 01.1994
- Direct door-to-door sales of rainbow vacuum cleaners
- Received multiple awards for top sales quarter over quarter
Education
BS - Interdisciplinary Studies with Emphasis on Organizational Leadership and Marketing
Tennessee Tech University
Cookeville, TN12.2021
Emergency Medical Technician- EMT certification -
Cleveland State Community College
Cleveland, TN01.2000
Associates of Applied Science - Registered Nursing Program
Lincoln Memorial University
Harrogate, TN01.1997
Associate of Applied Science - Dual Degree program
Hiwassee Community College
Madisonville, TN01.1997
Skills
- Customer Relations
- Relationship Building
- Operations Management
- Strategic Planning
- Staff Management
- Small business operations
- Financial Management
- Business Development
- Business Administration
- Business Marketing
- Sales management
- Budget Development
- Regulatory Compliance
- Human Resource Management
- Team Leadership
- Decision-Making
Community Service
- President, Local County Political Women, 01/01/19, Present
- Secretary, Local County Political Organization, 01/01/19, Present
- Campaign Chairperson, Treasure, Media Representative, and Social Media Account Supervisor, Polk County Committee to Elect Robby Hatcher County Executive, 01/01/18, Present, Led election to a 40% margin win in August 2018 and led reelection to a 42% marginal win in August 2022.
- Board Member, Tennessee Board of Nursing, 01/01/12, 01/01/20, Governor Haslam appointed position to the Tennessee Board of Nursing.
- Board Member, Tennessee Ambulatory Surgery Center Association, 01/01/10, Present
- Vice President, Tennessee Ambulatory Surgery Center Association, 01/01/15, 01/01/17
- President, Tennessee Ambulatory Surgery Center Association, 01/01/18, 01/01/21
Personal Information
Title: RN, BS, CASC
Certification
Certified Ambulatory Surgery Center Administrator
Timeline
Owner
Four Rivers Event by Poppeas, LLC.
01.2020 - Current
Owner
Poppeas, LLC. A Unique Boutique
01.2015 - Current
Administrator, RN, BS, CASC
The Surgery Center of Cleveland, LLC
01.2010 - Current
Director of Nursing/Director of Professional Credentialing
Woods Memorial Hospital
01.2007 - 01.2010
Administrator
Physicians Surgery Center of Chattanooga, LLC.
01.2002 - 01.2007
Float Nurse
Agency Nursing
01.2000 - 01.2003
Staff Nurse, Nursery, Labor and Delivery, ED
Sweetwater Hospital Association
01.1997 - 01.2002
Sales Representative
Rainbow, Inc.
01.1989 - 01.1994
Emergency Medical Technician- EMT certification -
Cleveland State Community College
Associates of Applied Science - Registered Nursing Program
Lincoln Memorial University
Certified Ambulatory Surgery Center Administrator
BS - Interdisciplinary Studies with Emphasis on Organizational Leadership and Marketing
Tennessee Tech University
Associate of Applied Science - Dual Degree program
Hiwassee Community College
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