Summary
Overview
Work History
Education
Skills
Certification
Timeline
Travelling, Explore different countries and understanding their cultures.
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Marietta Ellema Cunningham

Fredericksburg,VA

Summary

Accomplished Senior Team Lead at Target Co., adept in people management and inventory control, significantly enhanced production efficiency and team performance. Excelled in coaching, mentoring, and aligning team efforts with company core values, ensuring seamless operations and superior customer service management. Demonstrated exceptional ability to meet and exceed sales metrics, fostering a secure and productive work environment. Hardworking Team Leader with experience in Retail environments. Knowledgeable in analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

Senior Team Lead

Target Co.
10.2011 - Current
  • Set up and calibrated machinery to meet specific production requirements.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Managed Customer service concern, including merchandise returns and order online pick up.
  • Managed approximately 20 calls, emails and faxes per day from customers.

Team Member

Walmart
09.2008 - 03.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Managed approximately 30 calls per day from customers concern and questions.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Customer Service Lead

Dunkin Donuts Inc.
09.1998 - 12.2001
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.

Education

Bachelor of Arts - Mass Communication

Philippine Women's University
Manila Philippines
12.2012

Skills

  • People Management
  • Customer Service Management
  • Coaching and Mentoring
  • Inventory Control
  • Building Security Control
  • Sales Metrics Monitoring

Certification

State Food Safety: Food Manager Certification

Timeline

Senior Team Lead

Target Co.
10.2011 - Current

Team Member

Walmart
09.2008 - 03.2010

Customer Service Lead

Dunkin Donuts Inc.
09.1998 - 12.2001

Bachelor of Arts - Mass Communication

Philippine Women's University

State Food Safety: Food Manager Certification

Travelling, Explore different countries and understanding their cultures.

Understanding different cultures and different countries urges me and encourages me to travel more often. The Caribbean area is my favorite part of my trip. Beautiful beaches and their culture made me admire these countries, like Jamaica, St. Lucia and Antigua. They have a rich and admirable culture. I have been to Canada, and it is beautiful. They have so much to offer in terms of tourist areas. Japan has a unique culture and very inspirational and disciplined people. Hence, why traveling is one of my hobbies and I am trying to travel when I get a chance to take a break from hectic work.

Marietta Ellema Cunningham