Marietta Trimble

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Trained and developed team members to build human capital.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
• Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
• Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
• Communicated with patients and healthcare workers in both English.
• Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
• Improved patient satisfaction by providing timely and efficient medical transportation services.
• Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
• Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
• Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
• Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
• Achieved daily preparation for vehicle inspections prior to travel.
• Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
• Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
• Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
• Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
• Assisted handicapped customers to safely complete transfers between van and facility.
• Effectively communicated with dispatch to schedule transport progression and receive new orders.
• Expanded knowledge of local geography, allowing for efficient navigation between healthcare facilities without delay.
• Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.
• Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
• Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
• Navigated challenging road conditions safely while maintaining punctual transportation services for patients in need of medical attention.
• Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
• Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
• Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
• Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
• Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
• Contributed to a positive team atmosphere by collaborating effectively with fellow drivers and support staff, promoting a unified approach towards achieving company goals.
• Exemplified professionalism in appearance and demeanor at all times while representing the company as a Medical Transportation Driver.
• Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
• Maintained flexible availability to accommodate on-call hours.
• Restrained violent or non-compliant patients in emergency situations.
• Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
• Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
• Documented and reported mechanical issues to appropriate service personnel.

Managed two inpatient residences housing 14 and 8 persons respectively.Duties included but not limited to: hiring, terminations, payroll, staff scheduling, acting as intermediary between patients and their outside medical and financial entities, purchasing and requisitions, budgeting, preparing residences for frequent state audits. Maintained constant communications with patient families and kept them always informed on the up to date status of their loved one. Established IEP protocols for patients alongside the social workers, other support staff, and of course, the families. Responsible for medication storage and administration including controlled substances. Responsible for budget friendly and healthy/nutritious alimentation allocations. Maintained sufficient staff onboard, enough to address the needs of patients, as said needs arose as well as routine needs. Addressed the recreational needs of patients and devised/implemented solutions. Maintained seasonal inventories of supplies.

• Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
• Organized social activities for residents to promote camaraderie and engagement within the community.
• Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
• Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
• Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
• Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
• Assisted residents with daily hygiene and living tasks.
• Managed all intake and discharge paperwork and procedures for residents.
• Assisted in developing marketing materials to attract new residents to the property while maintaining high occupancy rates.
• Implemented conflict resolution strategies when mediating disputes between residents or staff members.
• Developed strong relationships with residents, fostering a positive and supportive living community.
• Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
• Ensured compliance with local housing regulations by staying current on updates and making necessary adjustments to policies or practices accordingly.
• Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
• Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
• Prevented unauthorized access into residential facilities by monitoring security systems regularly.
• Collaborated with property owners or management companies on facility upgrades and renovations as needed.
• Provided exceptional customer service to both prospective renters during tours and current residents throughout their stay at the property.
• Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
• Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Oversaw budget to manage expenditures and control costs.
• Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
• Investigated and resolved customer complaints to establish trust and increase satisfaction.
• Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
• Recruited, hired and trained housekeeping staff to maintain competent workforce.
• Registered housekeeping information on database to enable tracking history and maintain accurate records.
• Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
• Helped develop and implement programs to foster community growth and development.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.
• Monitored student behavior and responded to disciplinary issues in accordance with established policies.
• Solved grievances and complaints by collaborating with residents.
• Developed and enforced safety policies and procedures to drive safety and well-being of students.
• Responded to student inquiries and concerns, offering support and guidance.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Provided crisis management and intervention during emergency situations.
• Enforced policies and safety standards through building and room rounds.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Developed, implemented and monitored residential policies and procedures.
• Collaborated with residential team to maximize effective and efficient operations.
• Facilitated smooth transition of new students into residential program.
• Mentored and coached students to foster positive relationships and encourage successful academic achievement.
• Promoted culture of respect and understanding among students.
• Conducted weekly meetings with students to review goals, address issues and provide support.
• Developed and maintained relationships with parents to promote positive living environment for students.
• Supervised student employees and provided feedback on performance.
• Assisted in recruitment and selection of student leaders.
• Evaluated student progress to identify areas of improvement and provide feedback.
• Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.

Responsibilities included:

Patient Appointments.

Verifying insurance information.

Interacting with patients including patient/family history documenting.

Set-up and assisted doctor in the surgical suite.

Maintained inventory.

Ran Diabetic Shoe Program and advised doctor regarding various aspects of the program.

• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
• Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Taught patients about medications, procedures, and care plan instructions.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
• Collected and documented patient medical information such as blood pressure and weight.
• Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
• Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
• Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
• Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
• Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collaborated with interdisciplinary teams in developing individualized treatment plans that addressed each patient''s unique needs while optimizing outcomes.
• Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
• Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
• Prepared and administered medications to alleviate patient symptoms.
• Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
• Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
• Audited samples and refrigerated medications to verify freshness and remove any expired packages.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Managed registrations for Diabetic Shoe Program, Billing, Referrals, & Main Office department with 6 providers and high patient volumes.
• Coordinated work of junior staff to keep team performance high and effectively handle needs of 25+ patients per day.
• Supported preventive healthcare initiatives by educating patients on self-care techniques, healthy lifestyle choices, or chronic disease management plans.
• Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Verified patient insurance coverage and collected required co-payments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Implemented care and efficiency improvements to support and enhance office operations.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Measured patient pulse oximetry.
• Achieved timely project completion by coordinating with team members and prioritizing tasks.
• Improved customer satisfaction by providing informative and prompt support services.
• Provided clear documentation of completed work orders, maintaining organized records for future reference.
• Consistently met deadlines, effectively managing time and resources to complete tasks on schedule.
• Trained new technicians, fostering a supportive learning environment that boosted team performance.
• Developed strong relationships with suppliers ensuring quality products at competitive prices.
• Contributed to workplace safety by adhering to industry standards and conducting thorough inspections.
• Stayed up-to-date on industry advancements, attending workshops and seminars regularly for continuous improvement.
• Organized work to meet demanding production goals.
• Maintained quality assurance and customer satisfaction objectives.
• Maintained compliance with regulatory standards and safety requirements.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Applied critical thinking and research to address complex issues.
• Spread out articles or materials and examined for holes, tears and other defects.
• Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
• Completed EKGs and other tests based on patient presentation in office.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.