Marietta Arianne Villanueva
Lewisville,TX
Summary
Seeking a position that will allow me to use my Bachelor of Science in Tourism Management, my practical experience, strong interpersonal skills as well and my eagerness to contribute to a quality company. Moreover, I would like to work in a professional and active environment where I can apply what I was taught at College to progress and develop, an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
years of professional experience
Work History
Lead Hostess
Marriott, Gaylord Texan Hotel
09.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
On-the-Job-Training
Hospitality Of Institute Of America-Philippines.
06.2021 - 08.2021
Service Crew Member
McDonald's
09.2018 - 03.2019
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems.
- Kept all prep areas clean by sweeping, mopping and washing down counters
- Kept customers and crew areas organized
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction
Education
Bachelor of Science - Tourism
Arellano University
Manila, Philippines10.2022
High School Diploma -
Arellano University
Manila, Philippines05.2018
High School Diploma -
Ignacio Borbon Villamor High School
Manila, Philippines05.2016
Elementary -
Sta. Ana Elementary School
Manila, Philippines05.2012
Skills
- Excellent written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of the team
- Email Marketing and Management
- Admin Tasks
- Tech Savvy
- Proficient in Microsoft office and Google Workspace
- Using Canva for basic graphic design
- Managing Social Media
- Guest Satisfaction
- Hospitality and Accommodation
- Hospitality service expertise
- Interactive communication skills
- Impression management
Additional Information
SEMINAR ATTENDED
- Industry Work Exposure at National Parks Development Committee (February 27, 2018)
- THE Young Leaders Students Webinar Series Session Perspectives: Challenges in the Tourism and Hospitality Education After the Pandemic”
(May 22, 2020) via Blackboard Collaborate - Webinar Series: “Hospitality and Tourism: Pandemic Aftermath”
(May 21, 2020) - Secrets to Passing the FA Interview and Online Exam. (September 19, 2020)
References
Sanju Shaw- Director of Old Hickory Steakhouse Restaurant in Gaylord Texan Hotel
Phone: 682-772-3846
Email: sanju.shaw@gaylordhotels.com
Timeline
Lead Hostess
Marriott, Gaylord Texan Hotel
09.2022 - Current
On-the-Job-Training
Hospitality Of Institute Of America-Philippines.
06.2021 - 08.2021
Service Crew Member
McDonald's
09.2018 - 03.2019
Bachelor of Science - Tourism
Arellano University
High School Diploma -
Arellano University
High School Diploma -
Ignacio Borbon Villamor High School
Elementary -
Sta. Ana Elementary School
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