Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
StoreManager
Maria Romo De Loera

Maria Romo De Loera

Alpharetta,GA

Summary

Experienced with managing customer orders and providing seamless service. Utilizes clear communication and attention to detail to ensure accurate order processing. Track record of maintaining organized workflow and delivering prompt, reliable service.

Results-driven customer service professional prepared for success in order management roles. Expertise in handling diverse customer interactions and ensuring timely order fulfillment. Known for collaborative spirit and adaptability, ensuring smooth operations and high satisfaction levels. Proficient in communication and multitasking, valued for reliability and efficiency.

Experienced with cash management, ensuring accuracy and security in financial transactions. Utilizes strong reconciliation skills to maintain precise records. Knowledge of safeguarding assets and adapting to dynamic financial environments.

Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Hostess/Cashier/Food Server/Janitor

McDonald's Fast Food Restaurant
04.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift cards payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal and accepted payments.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered customer questions about hours, information about the mobile app, seating, and menu information.
  • Executed cleaning tasks in both the kitchen and lobby, including sweeping and mopping.
  • Executed the distribution of customer orders utilizing trays or bag system.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and cleaning windows.

Assistant Manager

Dollar Tree
03.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Shift Supervisor/Key Holder

Wendy's
08.2021 - 01.2022
  • Executed efficient processing of drive-thru orders, ensuring precise financial handling.
  • Prevented stock shortages by preparing more food as needed.
  • Maintained cleanliness in washroom and entry sections upon reduced task demand.
  • Conducted procedures to prepare establishment for business operations.
  • Initiated cash register operations and supervised safe management.

Education

High School Diploma -

Denmark High school
645 Mullinax Rd, Alpharetta, GA 30004
05.2021

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Cleaning and sanitation
  • Greeting guests
  • Payment processing
  • Complaint handling
  • Food running
  • Item promotion
  • Takeout order processing
  • Positive and professional
  • Price memorization
  • Customer assistance
  • Work ethic and integrity
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Cash management
  • POS system operations
  • Refund handling
  • Basic math
  • Promotions and discounts
  • Transaction handling
  • Gift card handling

Awards

Employee of the Month, For stellar job performance in November

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess/Cashier/Food Server/Janitor

McDonald's Fast Food Restaurant
04.2023 - Current

Assistant Manager

Dollar Tree
03.2022 - 04.2023

Shift Supervisor/Key Holder

Wendy's
08.2021 - 01.2022

High School Diploma -

Denmark High school
Maria Romo De Loera