MARIFEL SARAGOSA
Miami Beach,FL
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Villa Attendant
The Estates At Acqualina
17895 Collins Avenue, Sunny Isles Beach, FL 33160
12.2023 - Current
- Collaborated with team members to improve overall service quality and residents experience.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent residents service to guests by promptly responding to inquiries and requests.
- Greeted customers and offered them assistance.
Food & Beverage Associate
Savoy Hotel Boracay
Boracay Newcoast, Boracay Island, 5608 Aklan, Phl
06.2022 - 10.2023
- As I have 1 year of experience in food and beverage, I am seeking additional knowledge throughout my experience.
- I am enthusiastic to adapt and improve my skills wherever possible for the development of management and to give all my commitment to improving my professional career.
- Engaged in suggestive selling and other sales techniques.
- Maintained a clean and organized workspace, ensuring efficient operations, customer satisfaction, and maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints smears.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted customers and provided menus upon arrival to dining room and addressed customer complaints and inquiries to verify satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items, facilitate cash and credit transactions and refunds and contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions and ensuring proper set-up for daily operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Bachelor of Science and Hospitality Management
University of St. La Salle
Bacolod City2022
Senior High - Accountancy and Business Management
Binalbagan Catholic College
Binalbagan, Negros Occidental2018
Junior High -
San Blas Academy Inc.
Brgy. Payao, Binalbagan 2016
Primary School -
Payao Elementary School
Brgy. Payao, Binalbagan, Negros Occidental2012
Skills
- Can easily adapt to new environment
- Good Communication Skills
- Good Time Management
- Self-motivation and Confidence
- Strong Work Ethic
- Team player attitude
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Service prioritization
- Food safety practices
- Suggestive Selling and Upselling Knowledge
- Table setting knowledge
Seminars Training Attended
- National Service Training Program (2019)
- USLS Tourism Management Immersion-International (2019)
- Lasallian Tourism and Hospitality Executive Congress (2018-2019)
- Completed the training course in Hotel Management Suite- Front Office Operations Management (2019)
- Participating in the “Share our World” Immersion Program covering the topic Marriott Standard Hotel Operations at Courtyard by Marriott Iloilo (2019)
Awards
- Bacolod Flair Festival 2019- First runner up, Trio Category
- Flair Festival 2020- Participants
- Dean’s Lister – Academic Year 2019-2020
Timeline
Villa Attendant
The Estates At Acqualina
12.2023 - Current
Food & Beverage Associate
Savoy Hotel Boracay
06.2022 - 10.2023
Bachelor of Science - Bachelor of Science and Hospitality Management
University of St. La Salle
Senior High - Accountancy and Business Management
Binalbagan Catholic College
Junior High -
San Blas Academy Inc.
Primary School -
Payao Elementary School