Marifer DupreyFernandez
Greenacres,Florida
Summary
Motivated professional with 6 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. A very detailed oriented individual providing exceptional customer service, communication skills, and office support. Adept at developing relationships with customers, colleagues, and management. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. A very reliable worker that demonstrates expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling. Resourceful and results-driven person with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LEAD FRONT OFFICE RECEPTIONIST
Kids Home Academy
05.2023 - Current
- Handled daily front desk operations to successfully complete tasks and provided friendly, knowledgeable assistance.
- Enhanced parent satisfaction by providing friendly and efficient front desk service.
- Streamlined the check-in process for families, ensuring a smooth transition into the childcare facility.
- Developed strong relationships with parents and caregivers, fostering trust and open communication.
PATIENT SERVICE REPRESENTATIVE
Mittleman Eye
03.2021 - 04.2022
- Managed front desk operations, including greeting visitors, answering phones and responding to inquiries
- Handled complex insurance pre-authorization processes accurately.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
SALES ASSOCIATE
Champs Sports
11.2018 - 02.2021
- Greeted customers warmly and offered assistance
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) -
Palm Beach State College
08.2020
High School Diploma -
Quantum High
06.2020
Skills
- Time Management
- Organization and Efficiency
- Patient Registration
- Payment Processing
- Insurance Verification
- Bilingual in Spanish and English
- Team Leadership
- Patient Greeting
- Interdepartmental Collaboration
- Store Merchandising
- Product Knowledge
- High Customer Service Standards Adherence
Certification
CPR Certification
Timeline
LEAD FRONT OFFICE RECEPTIONIST
Kids Home Academy
05.2023 - Current
PATIENT SERVICE REPRESENTATIVE
Mittleman Eye
03.2021 - 04.2022
SALES ASSOCIATE
Champs Sports
11.2018 - 02.2021
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) -
Palm Beach State College
High School Diploma -
Quantum High
CPR Certification
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