Marifer Reyna
Phoenix,AZ
Overview
8
8
years of professional experience
Work History
Property Manager
CALCAP Properties
Phoenix , Arizona
05.2022 - Current
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared weekly reports detailing financial performance data such as revenue growth, expenses incurred.
- Prepare evictions and legal proceedings.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Assistant Manager
Greystar Property Manement
Scottsdale, AZ
05.2020 - 05.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Inspect all units prior to move in.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Prepared monthly financial reports for review by the property manager.
- Participated in community events promoting the rental properties available at the location.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Interacted with potential renters during showings providing information about the property features.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Leasing Agent
The Inland Group
Surprise, Arizona
01.2018 - 05.2020
- Greeted prospective tenants, answered questions and provided tours of available units.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Negotiated lease terms with tenants and collected security deposits.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Inspected vacated apartments to ensure that they were left in good condition.
- Processed rental applications, verified references and conducted background checks.
- Assisted current tenants with maintenance requests and other inquiries.
- Resolved disputes between tenants in a timely manner while upholding company policies.
Leasing Agent- Assistant Manager
ProResidential
Phoenix, Arizona
10.2016 - 04.2018
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Advised tenants on their rights and obligations under the terms of their respective leases.
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Received rent payments and tracked transactions in accounting software.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted background checks on applicants.
Education
Associate of Applied Science - Health Information Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2021
90 Hours - Real Estate
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12-2020
Bachelor of Arts - English Education
Universidad Autonoma De Sinaloa
Sinaloa Mexico 06-2009
Skills
- Maintenance, vendor scheduling
- Excellent customer service
- Tenant relations
- Staff management
- Compliance Monitoring
- Lease Renewals
- Maintenance knowledge
- Property Inspections
- Time Management
- Multi- tasking
- Occupancy Management
- Tenant and eviction laws
Timeline
Property Manager
CALCAP Properties
05.2022 - Current
Assistant Manager
Greystar Property Manement
05.2020 - 05.2022
Leasing Agent
The Inland Group
01.2018 - 05.2020
Leasing Agent- Assistant Manager
ProResidential
10.2016 - 04.2018
Associate of Applied Science - Health Information Management
Maricopa Community Colleges - Phoenix College
90 Hours - Real Estate
Maricopa Community Colleges - Glendale Community College
Bachelor of Arts - English Education
Universidad Autonoma De Sinaloa
Similar Profiles
Candida SilvasCandida Silvas
Property Manager at CALCAP PropertiesProperty Manager at CALCAP Properties
Fetisha WhiteFetisha White
Community Manager at CALCAP PropertiesCommunity Manager at CALCAP Properties
Candida SilvasCandida Silvas
Property Manager at CALCAP PropertiesProperty Manager at CALCAP Properties
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions