Marifer Reyna
Phoenix,AZ
Overview
8
8
years of professional experience
Work History
Property Manager
CALCAP Properties
Phoenix , Arizona
05.2022 - Current
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared weekly reports detailing financial performance data such as revenue growth, expenses incurred.
- Prepare evictions and legal proceedings.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Assistant Manager
Greystar Property Manement
Scottsdale, AZ
05.2020 - 05.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Inspect all units prior to move in.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Prepared monthly financial reports for review by the property manager.
- Participated in community events promoting the rental properties available at the location.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Interacted with potential renters during showings providing information about the property features.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Leasing Agent
The Inland Group
Surprise, Arizona
01.2018 - 05.2020
- Greeted prospective tenants, answered questions and provided tours of available units.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Negotiated lease terms with tenants and collected security deposits.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Inspected vacated apartments to ensure that they were left in good condition.
- Processed rental applications, verified references and conducted background checks.
- Assisted current tenants with maintenance requests and other inquiries.
- Resolved disputes between tenants in a timely manner while upholding company policies.
Leasing Agent- Assistant Manager
ProResidential
Phoenix, Arizona
10.2016 - 04.2018
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Advised tenants on their rights and obligations under the terms of their respective leases.
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Received rent payments and tracked transactions in accounting software.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted background checks on applicants.
Education
Associate of Applied Science - Health Information Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2021
90 Hours - Real Estate
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12-2020
Bachelor of Arts - English Education
Universidad Autonoma De Sinaloa
Sinaloa Mexico 06-2009
Skills
- Maintenance, vendor scheduling
- Excellent customer service
- Tenant relations
- Staff management
- Compliance Monitoring
- Lease Renewals
- Maintenance knowledge
- Property Inspections
- Time Management
- Multi- tasking
- Occupancy Management
- Tenant and eviction laws
Timeline
Property Manager
CALCAP Properties
05.2022 - Current
Assistant Manager
Greystar Property Manement
05.2020 - 05.2022
Leasing Agent
The Inland Group
01.2018 - 05.2020
Leasing Agent- Assistant Manager
ProResidential
10.2016 - 04.2018
Associate of Applied Science - Health Information Management
Maricopa Community Colleges - Phoenix College
90 Hours - Real Estate
Maricopa Community Colleges - Glendale Community College
Bachelor of Arts - English Education
Universidad Autonoma De Sinaloa
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