MARIGRACE MORTERA
San Antonio,TX
Summary
Dynamic Supervisor and Patient Coordinator with a proven track record at Angels Touch Home Care Provider, excelling in staff development and operational efficiency. Skilled in training and mentoring, I enhanced customer satisfaction through effective conflict resolution and relationship building, leading to improved team performance and a positive workplace culture.
Overview
26
26
years of professional experience
Work History
Supervisor/Patient Coordinator
Angels Touch Home Care Provider
07.2007 - 12.2024
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Certified Nursing Aide
Touchpoint Home Health
03.2003 - 05.2007
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cabin Stewardess
Magsaysay Lines
01.1999 - 12.2002
- Facilitated smooth embarkation and disembarkation processes for guests by preparing cabins according to established timelines and protocols.
- Strived for continuous improvement in service delivery by seeking feedback from guests regarding their stay experience onboard the vessel.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Assisted with luggage handling, efficiently delivering belongings to guest cabins upon arrival and departure.
Education
Associate of Science - Business Management
Rizal Technological College
Mandaluyong, Philippines06-1994
Skills
- Customer service
- Decision-making
- Team building
- Training and mentoring
- Goal oriented
- Attention to detail
- Staff management
- Relationship building
- Priority management
- Schedule development
- Operations management
- Employee motivation
- Processes and procedures
- Staff discipline
- Policy enforcement
- Conflict resolution
- Verbal and written communication
- Documentation and reporting
- Policy and procedure development
- Employee development
- Teamwork and collaboration
- Time management abilities
- Self motivation
- Adaptability and flexibility
- Professionalism
- Multitasking
- Active listening
- Customer relations
- Reliability
- Positive attitude
Timeline
Supervisor/Patient Coordinator
Angels Touch Home Care Provider
07.2007 - 12.2024
Certified Nursing Aide
Touchpoint Home Health
03.2003 - 05.2007
Cabin Stewardess
Magsaysay Lines
01.1999 - 12.2002
Associate of Science - Business Management
Rizal Technological College