Mariia Klokol
Lincoln,NE
Summary
Dynamic professional with a proven track record at Amazon, excelling in shipping procedures and customer service. Recognized for reducing damages through meticulous packaging and fostering teamwork. Adept at adapting to change, I leverage negotiation expertise to drive sales and enhance client relationships, ensuring satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Fulfillment Center Associate
Amazon
08.2023 - 07.2024
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Primary Real Estate Sales Manager
Grace Development
04.2018 - 03.2022
- Streamlined office operations by implementing efficient administrative procedures that facilitated improved workflow among staff members.
- Advised clients on staging properties for sale, resulting in faster sale times at higher prices than anticipated.
- Maintained regular communication with clients, keeping them informed of progress throughout the buying or selling process.
- Negotiated favorable contracts with clients, resulting in higher profit margins.
Head of Primary Real Estate Sales Department
Garant Invest Bud LLC
09.2015 - 06.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Preparation of all worksheets and documents.
- Work in the program 1C
- Communication with customers / sales assistance
- Staff training
Barista
Coffe House
04.2015 - 08.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Draft Beer Seller
Sea of Beer
01.2015 - 04.2015
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
Silver Wholesale Manager
Silver House
07.2014 - 11.2014
- Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
- Managed inventory effectively for optimal product availability and minimized overstock situations.
- Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
- Implemented innovative merchandising displays that attracted new clients and boosted sales figures.
Apartment Sales Manager
Ltd.Classic Construction
02.2012 - 06.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Associate of Applied Science - Economics And Accounting
GBOY CPO "Rzhev Machine-Building College"
City Rzhev Tver Region Russia07-2015
High School Diploma -
Lyceum No. 35
City Rzhev, Tver Region, Russia06-2010
Skills
- Loading and unloading
- Shipping procedures
- Warehouse safety
- Pallet jack use
- Social media marketing
- Teamwork
- Customer service
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Sales techniques
- Adaptable to change
- Negotiation expertise
Accomplishments
Received multiple certificates for hard work and exceeding the plan.
Languages
English
Limited Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Interests
- Baking
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Music
- Knitting and Crocheting
- Watching Movies and TV Shows
- I like working with my hands and fixing things
Timeline
Fulfillment Center Associate
Amazon
08.2023 - 07.2024
Primary Real Estate Sales Manager
Grace Development
04.2018 - 03.2022
Head of Primary Real Estate Sales Department
Garant Invest Bud LLC
09.2015 - 06.2017
Barista
Coffe House
04.2015 - 08.2015
Draft Beer Seller
Sea of Beer
01.2015 - 04.2015
Silver Wholesale Manager
Silver House
07.2014 - 11.2014
Apartment Sales Manager
Ltd.Classic Construction
02.2012 - 06.2014
Associate of Applied Science - Economics And Accounting
GBOY CPO "Rzhev Machine-Building College"
High School Diploma -
Lyceum No. 35