Mariia Martynenko
Brooklyn,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients.
Overview
5
5
years of professional experience
Work History
Receptionist
Halper Medical Services, P.C.
01.2023 - Current
- Insurance eligibility verification
- Maintaining multiple providers schedule
- Processing Incoming phone calls, responding to and redirecting patients inquiries
- Collect co-pays and payments fir services from patients
- Collect and enter registration information
- Perform other duties as assigned.
Pool Lifeguard
DRD Pool Management
06.2022 - 08.2022
- First aid knowledge
- Customers safety
- Pool maintenance
- Ensuring facility safety.
- Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
- Monitored safety of guests in and around swimming pool.
- Trained new lifeguards on safety procedures and protocol.
Barista
Dunkin' Donuts
05.2022 - 06.2022
- Take orders
- Communication with customers
- Preparing beverages
- Work with cash register.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Manager in Hair Salon
Estel Studio
07.2020 - 02.2022
- Responded to the high volume of telephone calls
- Customer service
- Working with the database
- Inventory.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
Restaurant Manager
Papafeta
11.2018 - 06.2020
- Work with cash register, including cash and credit cards
- Ensured the comfort of guests during their stay in the restaurant
- Work with vendors
- Organization of events
- Personnel control, labor discipline and conflict resolution
- Drawing up reports.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Specialized School of English Language
Ukraine,Kyiv06.2019
Skills
- Excellent Organization Skills
- Telephone skills
- Computer Proficiency
- Efficient Data Entry
- Easy to communicate with people
- Capable of learning new software promptly
- Fluent in Ukrainian and Russian
- Multi-line telephone operation
- Appointment Scheduling
- Customer/Client relations
- Verbal and written communication
- Punctual and Reliable
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Receptionist
Halper Medical Services, P.C.
01.2023 - Current
Pool Lifeguard
DRD Pool Management
06.2022 - 08.2022
Barista
Dunkin' Donuts
05.2022 - 06.2022
Manager in Hair Salon
Estel Studio
07.2020 - 02.2022
Restaurant Manager
Papafeta
11.2018 - 06.2020
High School Diploma -
Specialized School of English Language
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