Mariia Sadardinova
Philadelphia,US
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The MAJ Hotel
Philadelphia, PA
07.2023 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Processed payments accurately and efficiently.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Scheduled reservations for groups and special events.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Kept records of room availability and guest accounts, manually or using computers.
- Transmitted and received messages using telephones or telephone switchboards.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Barista
BOSKO
Warsaw
05.2021 - 12.2022
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Assistant
Nobu Hotels
Warsaw
10.2022 - 11.2022
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors, clients and guests in a professional manner.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained positive working relationship with fellow staff and management.
- Assisted with set up for social events and food deliveries.
- Coordinated support to facilitate general office operations.
Education
College of Construction and Architecture
Warsaw, PolandHigh School in Warsaw
Warsaw, PolandMiddle School Number 3
Beryslav, UkraineSkills
- Guest amenities
- Safety and security procedures
- Credit and cash payments
- Room assignments
- Front Office Support
- Transportation information
- Guest Relations
- Customer Service
- Reservations
- Cash Handling
- Training and mentoring
Languages
Ukrainian
Native/ Bilingual
Polish
Native/ Bilingual
Russian
Native/ Bilingual
English
Professional
Timeline
Front Desk Agent
The MAJ Hotel
07.2023 - Current
Assistant
Nobu Hotels
10.2022 - 11.2022
Barista
BOSKO
05.2021 - 12.2022
College of Construction and Architecture
High School in Warsaw
Middle School Number 3
Similar Profiles
OLENA KHOMINETSOLENA KHOMINETS
Front Desk Agent at The Maj HotelFront Desk Agent at The Maj Hotel
Ricky ShawRicky Shaw
Senior Project Manager at MAJ ConstructionSenior Project Manager at MAJ Construction
Sandra Peter BellaSandra Peter Bella
Consultant at MAJ Andersen (RW) LtdConsultant at MAJ Andersen (RW) Ltd