Marija Ivanović

• Contact and manage communication with a large volume of US talents daily, ensuring timely, professional, and friendly interactions.

• Conduct interview and screenings ensuring the talents and the project are a good match.

• Maintain accurate records and statistics to monitor performance and progress.

• Follow up with freelancers throughout the onboarding process, ensuring smooth integration and efficient workflow.

• Collaborate with business partners and technical managers to ensure alignment with project goals and expectations.

• Organise and streamline processes to facilitate easy tracking of project milestones and deadlines.

• Provide continuous support to freelancers, addressing any issues and fostering a positive company image.

• Selling and fully understanding all products and services within the company’s portfolio (in addition to fixed Hipernet plans, mobile plans, gadgets, promotions, other additional services, and functionalities of all the mentioned services)
• Following, understanding, and achieving KPIs, as well as dedicated development goals
• Managing all administrative aspects of sales, such as: customers’ solvent matters, making costumer contracts and warranties, making and following up on made orders from the warehouse until their delivery
• Working with dedicated software, printers, and POS Managing costumers’ service requests
• Mapping and understanding customer needs in order to match them with company’s services
• Providing efficient and polite customer service, being the go-to person in educating customers and helping them use and understand products and services
• Being up to date with the latest technologies, devices and gadgets
• Using company portals and platforms for learning and keeping up with all the novelties
• Promoting, offering, and mediating all Yettel bank services, among the bank itself and its customers while making contracts, and making sure the procedures of identifying customers’ identity are aligned with the Law on Prevention of Money Laundering and Financing of Terrorism

• Owning all recruitment pipeline stages from the initial contact to the offer and hiring stage
• Interacting with potential candidates on social media and professional networks
• Partnering with hiring managers through all recruitment stages – understanding hiring needs, creating recruitment strategy, and raising properly all changes related to process
• Actively seeking new methods and channels to attract talents and implementing technology innovations in recruitment
• Proactively identifying trends and changes in the hiring market and propose improvements in the recruitment process
• Providing the right assessments in the domain of culture and personality through the smooth interview process
• Being a shaper of amazing candidate experience through open communication and providing feedback in a timely manner
• Using external and internal channels to promote the right and equal opportunities
• Participating in employer branding activities and cooperation with a marketing team in building content for company sites and job portals; supporting organization or attending industry events – meetups, hackathons, conferences, fairs, community gatherings, etc.

• Responsible for the administrative tasks, such as the process of payroll, contracts, benefits, vacations, leaves and for recognition, responding to employee's inquires and questions regarding HR and company's policies
• Making sure the company is up to date with current laws regarding HR field
• Managing employee's life-cycle from on-boarding to off-boarding and for all the activities in between
• Running the full recruitment cycle, from writing and posting jobs on relevant sites, sourcing and recruiting candidates, conducting interviews, ensuring a positive experience during the process itself, providing the candidates and database with constant feedback
• Working closely with all the departments in company, engaging with management for guidance or approvals
• Resolving conflicts through positive and professional mediation
• Keeping employee relations and engagement on satisfactory levels
• Managing and protecting sensitive and confidential information
• Planning and organizing internal events
• Continuously maintaining the company's database