MARIJA KNEZEVIC

My role has involved a wide range of responsibilities, from strategic planning to hands-on problem-solving. I had a significant impact on the retail operations in Natuzzi, leading to improvements in sales, customer service, and overall efficiency. Some specific highlights include:

• Implemented new technologies like Service Channel, Adyen, Affirm financing, FloorPlanner, DocuSign, Power BI reporting, Sharepoint (intranet) , Shifts (Schedule on Teams), Extended Warrany and Vonage to streamline processes and reduce costs
• By integrating Adyen's merchandising solution, we streamlined our payment process, providing customers with a seamless and secure experience through the 'pay by link' option, which also significantly reduced the liability risks associated with processing card payments over the phone
• By implementing Affirm financing options, we successfully increased sales by providing customers with flexible payment plans, resulting in a significant boost to revenue and customer satisfaction.
• Developing and implementing training programs to onboard new employees and upskill existing ones
• Coordinated marketing displays and product installations nationwide
• Designed and launched a software solution to sell off overstock product, resulting in $3.8 million in sales in the first year
• Ensuring compliance with internal audits and Sarbanes-Oxley controls
• Lead the projects of modernizing our retail environments by equipping all new concept stores with cutting-edge Simply Safe security systems and Sonos speakers, and are currently upgrading our legacy stores with these state-of-the-art solutions, enhancing overall security, ambiance, and efficiency across our entire store network, while also reducing costs and streamlining operations with a more cost-effective and modern approach
• Additionally, I oversee the e-commerce sales process from start to finish, ensuring a seamless customer experience by making sure our team is proactively communicating with customers from the moment they place their order until it is successfully delivered, providing timely updates, addressing any concerns, and guaranteeing a smooth and satisfying transaction
• I meticulously review and adjust monthly sales commissions and bonuses, ensuring accurate calculations and fair distributions, and provide timely approvals to ensure prompt payment to our sales team, motivating them to continue driving business growth and excellence

• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Processed financial documents, contracts, expense reports and invoices.
• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Filtered emails based on importance and escalated issues to leadership.
• Maintained accurate records of all commission transactions.
• Automated office operations by managing client correspondence and data communications.
• Coordinated onsite training events with outside vendors and online webinars.

• Answered phone calls and welcomed visitors to office.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Maintained business records by updating customer information.
• Conducted office inventory checks and requested restock of supplies.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Assisted with special projects as needed by researching information on the internet or through other sources.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.