Marija Kovacevic
New York
Summary
Dynamic sales professional with a proven track record of excelling in visual merchandising and team leadership. Adept at building strong customer relationships and driving sales through effective communication and problem-solving skills. Successfully revamped store layouts, enhancing customer satisfaction and engagement, while mentoring associates to achieve peak performance.
Overview
18
18
years of professional experience
Work History
Sales Lead- Visual Lead
Forever 21
07.2013 - 05.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Seasonal Sales Support
Hermes
12.2023 - 12.2024
- Demonstrated proactive mindset and ownership.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Visual Merchandiser/ Brand Lead
G-||| Apparel Group- DKNY
05.2011 - 07.2013
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Sales Associate
Forever 21
07.2007 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree In Child Education - Pedagogy
Higher Pedagogical School in Belgrade
Belgrade, Serbia05.1999
Skills
1Effective verbal and written communication to understand customer needs and present solutions
2Ability to listen attentively to customers, understand their concerns, and respond accordingly
3Strong understanding of the product or service being sold, including features, benefits, and applications
4Ability to build and maintain strong relationships with customers and colleagues
5 Ability to manage time effectively to meet sales targets, prioritize tasks, and handle multiple customers
6Ability to handle rejection, stay motivated, and maintain a positive attitude in the face of challenges
7Self-awareness, empathy, and social skills to understand and manage one's own emotions and those of customers
8 Ability to identify and solve customer problems, and offer creative solutions
Languages
Serbian
Native or Bilingual
Timeline
Seasonal Sales Support
Hermes
12.2023 - 12.2024
Sales Lead- Visual Lead
Forever 21
07.2013 - 05.2025
Visual Merchandiser/ Brand Lead
G-||| Apparel Group- DKNY
05.2011 - 07.2013
Sales Associate
Forever 21
07.2007 - 09.2011
Associate Degree In Child Education - Pedagogy
Higher Pedagogical School in Belgrade
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