Marija Lasbaher
Highland Park,NJ
Summary
Highly reliable and adaptable employee. Always willing and ready to go the extra mile to guarantee customer satisfaction and to meet company goals.
Customer Service Supervisor who is able to find creative solutions to unexpected problems. Possesses outstanding customer service qualities, supervisory skills and experience, and relentless energy. Maintains great communication with leadership, team members, and fellow supervisors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Whole Food Market
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed and implemented customer service policies to satisfy and delight customers on a daily basis.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Bakery Team Member
Whole Food Market
09.2021 - 05.2023
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery department.
- Increased bakery sales by creating attractive and eye-catching product displays.
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Assisted in inventory management to reduce waste and optimize product availability for customers.
- Collaborated with team members to streamline bakery operations, improving overall efficiency and productivity.
- Demonstrated excellent time management skills, consistently meeting production deadlines and order fulfillments.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Handled cash register transactions efficiently and accurately while maintaining strict adherence to company policies.
- Improved overall customer experience by quickly addressing concerns or complaints related to baked goods or services provided.
Shift Manager
Knights Express
01.2020 - 07.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Tenth Belgrade High School
BelgradeSkills
- Exceptional Communication Skills
- Self Motivation
- Adaptability and Flexibility
- Being able to take initiative
- Teamwork and Collaboration
- Multitasking
- Reliability
- Quick Learner
Certification
Working on finishing the CDATL course.
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Spanish
Elementary
Timeline
Supervisor
Whole Food Market
05.2023 - Current
Bakery Team Member
Whole Food Market
09.2021 - 05.2023
Shift Manager
Knights Express
01.2020 - 07.2021
High School Diploma -
Tenth Belgrade High School