Nikola Matić
Logistics And Customer Service Coordinator
Belgrade
Summary
Looking for new challenges , welcoming hard work and devotion to it in order to become better in both personal and professional manner.
Overview
3
3
years of professional experience
Work History
Logistics Supervisor
Fiden Pharm
01.2024 - Current
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction, as well as driver dispatch to accomplish daily delivery requirements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Daily usage fo MS Office Excel, Asana, Logistic software
- Daily customer support for new and old customers, consulting and helping them to properly use the product
- Handling retention requests
- Preparing and controlling in/out company documentation and contracts
Travel Agent
Altantic Travel
5 2023 - 01.2024
- Creating and representing vacation offers to clients, consulting clients according to their preferences, handling insurance, receipts, contracts
- Handling direct sales, client support and all related administrative work
Operations and Retention Supervisor
Fiden Pharm
02.2022 - 02.2023
- Teaching junior colleagues and helping in recruiting new members, managing company's operational side, supply of the goods, logistic routes, handling administrative tasks, managing old customers in order to maintain the good relationships, providing feedback to other department's managers and director on supply / demand situations and suggestions for improvements
Customer Success Coordinator
Fiden Pharm
05.2021 - 02.2022
- Daily consultations and managing of client's feedback, making sure to increase client's satisfaction with the product and service, collecting feedbacks in order to improve business strategies, saving already closed deals- handling complaints
Sales Executive
Fiden Pharm
12.2020 - 06.2021
- Inbound and outbound sales and client consultation, creating and prioritizing leads, doing knowledge transfers to new members
Travel Consultant and Tourist Guide
Pefki Travel, Grand Tours
5 2015 - 10.2019
- Selling and leading sightseeing tours, booking arrangements, supervising tourist groups movements, safety, satisfaction and comfort, creating tours based on people's preferences
Education
Bachelor of Sports And Physical Education - Sports Studies
Faculty of Sports And Physical Education - DIF
Novi Sad 04.2001 -
High School Diploma -
Medical School Dr Miša Pantić
Valjevo, Serbia 04.2001 -
Skills
Contacts
+381602425250, nikmatic13@gmail.com, Vladislava Lalickog 16, Veliki Morki Lug, Zvezdara, 11126, Srbija
Coaching And Gym Experience
- GYM Beograd, Beside stated in CV, I parallely worked in Infinity Gym for over a year mostly during 2022, as a receptionist, and later 121 coach and physiotherapist for constant gym members and few professional body builders. This was my second job at the time.
- COACHING Krupanj, Used to be main coach for children groups for swimming lessons, basketball trainings and tours in nature in my birth town, Krupanj. I found and still find it great to work with kids.
Personal Information
Driving License: Driving license category B
Timeline
Logistics Supervisor
Fiden Pharm
01.2024 - Current
Operations and Retention Supervisor
Fiden Pharm
02.2022 - 02.2023
Customer Success Coordinator
Fiden Pharm
05.2021 - 02.2022
Sales Executive
Fiden Pharm
12.2020 - 06.2021
Bachelor of Sports And Physical Education - Sports Studies
Faculty of Sports And Physical Education - DIF
04.2001 -
High School Diploma -
Medical School Dr Miša Pantić
04.2001 -
Travel Agent
Altantic Travel
5 2023 - 01.2024
Travel Consultant and Tourist Guide
Pefki Travel, Grand Tours
5 2015 - 10.2019
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