MARIJAH SANFORD
SHELBYVILLE,KY
Summary
A diligent and detail-oriented business professional well-equipped to handle fast-paced office operations with a continuous flow of customers and assignments. Strong commitment to teamwork, and willingness to assist colleagues and take on added responsibilities to meet team goals. Possessing exceptional organizational skills and the ability to manage multiple priorities with a positive attitude becoming a dependable candidate. Currently seeking a full-time position that offers professional challenges and allows utilization of interpersonal, time management, and problem-solving skills to contribute to the organization's success.
Overview
13
13
years of professional experience
Work History
Operations Support Specialist
Donan Engineering CO
10.2018 - 10.2023
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reduced error rates in data entry tasks by implementing quality control process.
- Managed daily operations, including scheduling shifts, tracking services, and ensuring adequate staffing to meet business demands.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented and developed customer service training processes.
Insurance Billing Specialist
Hear In America
07.2017 - 10.2018
- Scheduled members for hearing evaluations, obtained insurance information, verify member benefits.
- Submitting insurance claims using CMS 1500 forms.
- Maintained patient records.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted patients in understanding their coverage benefits, providing clear explanations, and addressing any concerns or questions.
- Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
- Used data entry skills to accurately document and input statements.
- Implemented improvements in record-keeping practices, resulting in better organization and ease of access for future reference.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
Customer Service Manager
RURAL KING SUPPLY
08.2013 - 01.2016
- Cross-trained and backed up other customer service managers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Met all customer call guidelines including service levels, handling time, and productivity.
- Solved unresolved customer issues.
- Managed workflow to exceed quality service goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Maintained accurate records of past-due customer account activity.
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction.
Medical Receptionist
AMPLA HEALTH YUBA CITY PEDIATRICS
10.2010 - 12.2011
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Updating medical charts and computer information with patient changes.
- Checked patient insurance, demographics, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
Education
Associate of Science - Medical Insurance Coding
Jefferson Community And Technical College
Louisville, KY05.2025
Some College (No Degree) -
Yuba Community College
Yuba City, CAHigh School Diploma -
Wheatland Union High School
Wheatland, CA06.2007
Skills
- Operational Efficiency
- Office Administration/ Scheduling
- Ability to multitask in fast-paced environment
- Creative and Collaborative Problem Solver
- Flexible, Adaptable, and Dedicated Work Ethic
- Analytical Thinking
- Microsoft Office Proficient
- Data Entry
- Records Maintenance Professional
- Remote Office Experience
Timeline
Operations Support Specialist
Donan Engineering CO
10.2018 - 10.2023
Insurance Billing Specialist
Hear In America
07.2017 - 10.2018
Customer Service Manager
RURAL KING SUPPLY
08.2013 - 01.2016
Medical Receptionist
AMPLA HEALTH YUBA CITY PEDIATRICS
10.2010 - 12.2011
Associate of Science - Medical Insurance Coding
Jefferson Community And Technical College
Some College (No Degree) -
Yuba Community College
High School Diploma -
Wheatland Union High School
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