Microsoft Office Suite (Word, Excel, PowerPoint)
Strategic and results-driven Medical Omnichannel Manager with extensive experience in the healthcare and pharmaceutical industries. Skilled in leading cross-functional teams, developing and executing innovative Omnichannel strategies, and driving business transformation. Strong expertise in regulatory affairs, product launches, project management, and stakeholder engagement. Proven ability to optimize digital platforms, enhance customer experience, and deliver measurable results. Fluent in English and German, with a solid background in both the DACH and Serbian markets.
• Spearhead the design, development, and execution of innovative omnichannel strategies to improve healthcare professional engagement across digital and hybrid platforms.
• Lead cross-functional teams to implement global strategies tailored to the DACH market requirements, driving product recommendations and enhancing prescriptive rates.
• Oversee multiple digital innovation projects, including CRM integration, telemedicine platforms, and website development, ensuring a seamless user experience across channels.
• Collaborate with key opinion leaders (KOLs) and digital influencers to create targeted campaigns, optimizing outreach, and boosting brand visibility.
• Define and monitor KPIs for all digital touchpoints, enabling data-driven decision-making and continuous optimization of campaigns, leading to measurable ROI improvement.
Key Achievements:
• Successfully launched and scaled multiple pilot projects in telemedicine and omnichannel innovation, leading to a significant increase in healthcare professional engagement.
• Developed a content amplification strategy that increased digital content visibility and engagement by over 25%.
• Provided support in regulatory project management, ensuring medical devices complied with national and international regulatory standards.
• Collaborated with teams to maintain up-to-date technical documentation and assisted in communications with regulatory bodies.
• Helped coordinate internal training sessions on regulatory changes, ensuring team members were informed and compliant.
Key Achievements:
• Successfully navigated complex regulatory environments, ensuring smooth product entry into multiple markets.
• Built and maintained strong relationships with healthcare professionals, successfully promoting a diverse portfolio of pharmaceutical products.
• Developed sales strategies for each client, tailoring approaches to maximize sales opportunities and ensure high levels of customer satisfaction.
• Conducted market research and competitive analysis to identify new opportunities, resulting in an expanded client base and increased market share.
• Collaborated with cross-functional teams to ensure product availability and timely deliveries, aligning with client needs.
• Led product training sessions for healthcare providers, increasing awareness and usage of new and existing products.
• Delivered presentations and product demonstrations, showcasing the benefits and features of the company’s product portfolio.
• Monitored client feedback and provided insights to internal teams, supporting continuous product improvement and innovation.
• Led overall business operations, including staffing, financial planning, and procurement, ensuring efficient workflow and compliance with healthcare regulations.
• Managed a team of pharmacists, pharmacy technicians, and support staff to provide high-quality patient care and pharmaceutical services.
• Designed and implemented business strategies to grow the pharmacy chain, resulting in consistent annual revenue growth.
• Developed and maintained strong relationships with suppliers, ensuring favorable contract terms and timely stock procurement.
• Spearheaded inventory management initiatives to reduce waste and optimize stock levels, leading to cost savings of 10%.
• Introduced a new pharmacy management system to streamline operations and improve the customer experience.
• Ensured compliance with regulatory standards, overseeing audits and implementing corrective actions when necessary.
• Organized staff development programs, fostering a culture of continuous learning and professional growth within the pharmacy team.
• Conducted market analysis to stay ahead of industry trends, allowing the business to introduce new services and products that met customer needs.
Key Achievements:
• Grew the business by 20% annually through innovative business development strategies and client relationship management.
Product Development and Launch
Project Management (Agile, Waterfall)
Cross-Functional Leadership
Digital Transformation & Omnichannel Strategy
Stakeholder & Key Opinion Leader (KOL) Management
Regulatory Compliance & Documentation
KPI Development & Performance Analysis
CRM Systems and Data Analysis
Telemedicine & Digital Health Platforms
Budgeting and Financial Planning
Excellent Communication and Negotiation Skills
Microsoft Office Suite (Word, Excel, PowerPoint)
CRM Systems & Project Management Tools (eg, Salesforce)
Digital Health Platforms & Telemedicine Tools
SAP
• Advanced Project Management Course – Antonio Nieto-Rodriguez
• Advanced Project Management Course – Antonio Nieto-Rodriguez