Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIJANA GOODRICH

WORLEY

Summary

Dynamic customer service professional with experience at BECU, adept at problem resolution and active listening. Proven ability to enhance customer satisfaction and streamline operations. Skilled in data entry and payment processing, consistently achieving team goals while maintaining professionalism under pressure. Committed to delivering exceptional service and fostering positive client relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

BECU
08.2023 - 09.2025
  • Assisted customers with inquiries and problem resolution to enhance satisfaction.
  • Learned company products and services to provide accurate information to clients.
  • Supported team by handling routine tasks and maintaining a positive environment.
  • Adapted quickly to customer needs, ensuring efficient service delivery.
  • Collaborated with team members to address complex issues effectively.
  • Participated in training sessions to improve product knowledge and service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Operations/Sales Associate

Fred Meyer Jewelers
09.2021 - 08.2023
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Collaborated with team members to achieve sales targets consistently.
  • Managed inventory levels, ensuring product availability for customers.
  • Trained new associates on store policies and customer service techniques.
  • Utilized point-of-sale systems efficiently for transactions and refunds.
  • Developed product displays, increasing visual appeal and sales potential.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Server

Cda Casino Resort
04.2015 - 08.2021
  • Delivered exceptional customer service, enhancing dining experiences and fostering repeat patronage.
  • Managed tables efficiently, ensuring timely food and beverage delivery to guests.
  • Trained new staff on menu offerings and service protocols, improving team performance.
  • Collaborated with kitchen staff to streamline order processing and minimize wait times.

Education

High School Diploma -

North Central High School
Spokane, WA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Order processing

Timeline

Customer Service Representative

BECU
08.2023 - 09.2025

Operations/Sales Associate

Fred Meyer Jewelers
09.2021 - 08.2023

Server

Cda Casino Resort
04.2015 - 08.2021

High School Diploma -

North Central High School

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