Marijana Ivljanin
Manager
Aleksandrovac
Summary
Dynamic and detail-oriented professional with strong management and interpersonal skills, honed at Carine Hotels. Proven track record in enhancing customer satisfaction and resolving issues effectively. Proficient in MS Office and adept at file management, ensuring a well-organized and welcoming environment for guests. Committed to delivering exceptional service and support.
Overview
7
7
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Receptionist
Carine Hotels - Kumbor
Herceg Novi, Herceg Novi
04.2023 - Current
- Welcoming guests upon arrival.
- Checking-in and checking-out guests.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Writer About a Travel Destination
Myself
08.2022 - 08.2023
- Brainstormed ideas to create useful content for followers.
- Write about travel destinations, edit photos, and make short, interesting videos.
- Collecting information about destinations, their culture, history, interesting facts, tickets for museums, etc.
Apartment Maintenance Assistant
Apartments Adriatico
07.2021 - 09.2021
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in apartments through regular sweeping, mopping, and trash removal.
- Washing and changing towels and bed linen.
Office Secretary
S Frigo
01.2020 - 01.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Ensured office equipment was always functioning optimally through regular maintenance checks, avoiding any disruptions in daily tasks.
Maid
Higijena Prostora
03.2019 - 06.2019
- Maintenance of completed and unfinished apartments.
- Removing things after work by electricians, painters, construction workers.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected bathrooms
Maid and Assistant Receptionist
Hotel ,,Bela Reka''
12.2017 - 05.2018
- Improved cleanliness standards by implementing thorough cleaning routines.
- Supported a welcoming atmosphere within clients, respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted new guests, giving them hotel informations.
Education
Bachelor Manager For Tourism And Hospitality -
Faculty of Hotel Management And Tourism
Vrnjačka Banja 04.2001 -
High School Diploma -
High School Brus
Brus 04.2001 -
Skills
Management skills
File management
Customer/Client relations
Problem solving skills
Interpersonal skills
MS Office
HTML coding
Certification
HTML 5
Timeline
Receptionist
Carine Hotels - Kumbor
04.2023 - Current
Writer About a Travel Destination
Myself
08.2022 - 08.2023
Apartment Maintenance Assistant
Apartments Adriatico
07.2021 - 09.2021
Office Secretary
S Frigo
01.2020 - 01.2021
Maid
Higijena Prostora
03.2019 - 06.2019
Maid and Assistant Receptionist
Hotel ,,Bela Reka''
12.2017 - 05.2018
Bachelor Manager For Tourism And Hospitality -
Faculty of Hotel Management And Tourism
04.2001 -
High School Diploma -
High School Brus
04.2001 -
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