Marijana Jovanovic
Chicago,IL
Overview
11
11
years of professional experience
Work History
Restaurant Manager
221 Venue
Chicago, IL
09.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
Dental Assistant
North Shore Dental Group
Park Ridge, IL
01.2018 - 03.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Data Entry Clerk
Bullet Express
Chicago, IL
01.2013 - 01.2018
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Utilized specialized software applications related to the job role.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Scanned documents into appropriate databases for storage purposes.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
Education
Cosmetology License - Cosmetology
Tricoci University of Beauty Culture
Glendale Heights, IL12-2012
High School Diploma -
William Howard Taft High School
Chicago06-2011
Skills
- Menu Development
- Schedule Coordination
- Staff Management
- Recruitment
- Customer Engagement
- Supervisory Skills
- Staff Scheduling
- Organization and Prioritization
- Customer Service Best Practices
- Customer-Oriented
- Team Management
- Conflict Resolution Techniques
- Performance Improvement
Languages
Serbian
Professional
Croatian
Professional
Accomplishments
- Humanitarian Award in the Serbian Orthodox Community
Affiliations
Humanitarian aid in the Serbian Church Community
Folk dancing at the Serbian Orthodox Church
References
References available upon request.
Timeline
Restaurant Manager
221 Venue
09.2023 - Current
Dental Assistant
North Shore Dental Group
01.2018 - 03.2020
Data Entry Clerk
Bullet Express
01.2013 - 01.2018
Cosmetology License - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
William Howard Taft High School