Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Marijane Miller

Lebanon,MO

Summary

To secure employment in a fun, challenging environment where I can contribute to the overall success of the business. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

31
31
years of professional experience

Work History

Co-Owner/Partner

Miller Herefords
01.2013 - Current
  • Managing and carrying out day to day operations of a cattle farm
  • Accounts receivable and payable
  • Bookkeeping and records
  • Social media and marketing

Major Accounts Customer Service Representative

Pearson Education
09.2004 - 07.2013
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.

Administrative Secretary

Kiwanis International
01.1997 - 01.2004
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between clients and vendors and maintained effective lines of communication.

Office Assistant/Receptionist

French & French Dental
01.1994 - 01.1997
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited documents to keep company materials free of grammar errors.
  • Input data into spreadsheets and databases.
  • Purchased and maintained office supplies.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Monitored and tracked budgets and expenses.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Identified issues, analyzed information and provided solutions to problems.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

High School Diploma -

Western Boone Jr-Sr High School
Thorntown, IN
05.1986

Skills

  • Organization
  • Problem Solving
  • Teamwork
  • Leadership
  • Customer Service
  • Budget Development
  • Policy and procedure implementation
  • Business Growth
  • Customer Retention
  • Inventory Management
  • Customer Relations
  • Financial Administration
  • Records Management
  • Small business operations
  • Operations Management

Personal Information

Title: Receptionist

Timeline

Co-Owner/Partner

Miller Herefords
01.2013 - Current

Major Accounts Customer Service Representative

Pearson Education
09.2004 - 07.2013

Administrative Secretary

Kiwanis International
01.1997 - 01.2004

Office Assistant/Receptionist

French & French Dental
01.1994 - 01.1997

High School Diploma -

Western Boone Jr-Sr High School

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Marijane Miller