MARIJO PROUD
Portage,IN
Summary
To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skills in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Dollar Tree
06.2016 - 10.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- The mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit report to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion, and brand loyalty efforts for a business segment with the greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving, and maintenance procedures.
Head Bartender
Shift Change
01.2005 - 08.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Closed out the cash register and prepared cashier reports at the close of business.
- Increased bar revenue through the development and marketing of featured cocktails.
- Developed a drink menu with creative cocktails, contemporary wines, and craft beers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Conducted regular inventories of the bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Decreased waste, following strict recipes and drink measurement protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
CNA
Camelot Care Ctr
07.1995 - 12.1996
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Supported ambulation and physical therapy need by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Facilitated personal hygiene management, feeding, and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout their lifespan with consideration of aging processes, human development stages, and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
CNA
Vernon Manor Childrens Home
11.1993 - 01.1995
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Supported ambulation and physical therapy need by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Facilitated personal hygiene management, feeding, and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout their lifespan with consideration of aging processes, human development stages, and culture.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Certified Nursing Assistant
Millers Merry Manor Nursing Home
01.1990 - 11.1993
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in the assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Supported ambulation and physical therapy need by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding, and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout their lifespan with consideration of aging processes, human development stages, and culture.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Valparaiso, IN06.2023
Associate of Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Valparaiso06.2023
Certification - Activities Director
Ivy Tech Community College of Indiana
Valparaiso, IN07.2022
Certification - Dementia
Ivy Tech Community College of Indiana
Valparaiso, IN06.2022
No Degree - Cosmetology
Wright Beauty Academy
Wabash, IN06.1992
Skills
- Health and Human Services
- HIPAA Regulations
- Patient Care Activities
- Document Organization
- Cultural Sensitivity
- Mental Health Support
- Medical Terminology
- Recreational Activities
- Supporting Daily Living Needs
- Crisis Situations
- Direct Supervision
- Individual Service Plans
- Case Assessments
- Behavioral Therapy
- Violence Prevention
- Patient-Centered Care
- Community Resource Development
Timeline
Assistant Manager
Dollar Tree
06.2016 - 10.2017
Head Bartender
Shift Change
01.2005 - 08.2014
CNA
Camelot Care Ctr
07.1995 - 12.1996
CNA
Vernon Manor Childrens Home
11.1993 - 01.1995
Certified Nursing Assistant
Millers Merry Manor Nursing Home
01.1990 - 11.1993
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Associate of Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Certification - Activities Director
Ivy Tech Community College of Indiana
Certification - Dementia
Ivy Tech Community College of Indiana
No Degree - Cosmetology
Wright Beauty Academy
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