MARI JOY DAVID
HOTELIER/ADMIN
Doha,Qatar
Summary
To gain practical Experience in an international hospitality institution that will allow me not just to observe but to live through actual practices in the hospitality industry. To gain ability and skill by doing the actual practices in hospitality. Summary of Qualification I have the qualities and traits of a person aspiring to be part of International hospitality industry. My experienced taught me to handle 3000 rooms of 4 Towers in 4 stars Hotel in Opera system. I have the attitude to handle Guest complains, needs and wants. I have the determination to learn more to continuously improve and become better. I can adapt quickly can work minimal supervision. I’m a bubbly and happy person who can lead also to be a good team player.
Overview
3
3
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Front office Receptionist
Ezdan Hotel West
10.2016 - Current
- Handling total of 3000 room in 4 Towers.
- Guest complains, needs, and wants.
- Handling cashiering, reservation, and booking.
- Handling Telephone calls of all guest in house.
- Brand Ambassadress /Promotional Model.
Ginebra San Miguel Incorporation
Pampanga, Philippines, Philippines
01.2015 - 06.2016
- Represents a brand to targeted customers in order to increase awareness.
- Create a specific image, generate sales opportunities and build customer preference, A full-time employee of a company or part-time project hires to work a specific event, Merchandise and answer questions for the purpose of generating public interest in a brand, product or service, directly interact with consumers and provide information about products or services a company has to offer, demonstrate how a product works and give out free product samples.
Store Supervisor
Papparoti Café
12.2013 - 01.2015
- Efficiently provides customer service in accordance with the company policy and standards., Interface directly with customers to provide assistance and resolve problems., Operational Management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security., Financial Management: planning and working to budget, maximizing profits and achieving sales target set by the head office, controlling taking in the restaurant, administering payrolls etc., People Management: training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and routes.
Assistant office staff(Secretary)
Sta Monica Marketing, San Simon Santa
Monica Pampanga, Philippines, Philippines
06.2012 - 10.2013
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Regularly exceeded daily sales and product add-on quotas.
Education
Bachelor of Science - Hospitality &Tourism Management, Restaurant Management
College of International, University of the Assumption
01.2008 - 01.2012
Skills
Guest service management
Additional Information
- Awards, Affiliation & Achievements , Ezdan hotels Top mentioned names in Trip Advisor since 2016 up to 2018 and 1st Runner up employee of the month of May 2018 University of the Assumption, City of San Fernando Pampanga, Philippines. Completed the prescribed work conducted in Research Manuscript and Oral Defense Phase
Timeline
Front office Receptionist
Ezdan Hotel West
10.2016 - Current
Ginebra San Miguel Incorporation
01.2015 - 06.2016
Store Supervisor
Papparoti Café
12.2013 - 01.2015
Assistant office staff(Secretary)
Sta Monica Marketing, San Simon Santa
06.2012 - 10.2013
Bachelor of Science - Hospitality &Tourism Management, Restaurant Management
College of International, University of the Assumption
01.2008 - 01.2012
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